Personal Banker

Position Overview

As a Personal Banker within PNC's Retail Banking organization, you will be based in Milwaukee, WI at the 411 E Milwaukee Branch. The role focuses on delivering an inclusive customer experience and driving new revenue through proactive sales and service activities.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial well‑being.
• Collaborate with ecosystem partners to grow customer share of wallet and position PNC solutions to drive revenue and loyalty.
• Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction, identifying appropriate solutions.
• Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through differentiated experiences.
• Perform lobby engagement activities to connect with customers and position products.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to mitigate and solve customer problems effectively, driving loyalty.
• Manage risk through adherence to policies, procedures, and judgment within limits.
• Participate in branch daily operations, ensuring efficient and accurate completion.

• Associate’s degree or equivalent; relevant experience or product knowledge required.
• Minimum 3+ years of related experience.
• Preferred skills:
  Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Problem Solving, Retail Lending, Selling, Prospecting, Understanding Customer Needs.
• No specific degree requirement; military service may be considered.
• Enrollment subject to background checks per Consumer Financial Protection Bureau regulations.

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account).
• Employee and spouse/child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account, backup child/elder care, and adoption, surrogacy, and doula reimbursement.
• Educational assistance and a robust wellness program.
• Paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15-25 vacation days.

If an accommodation is required to participate in the application process, please contact us via email at  or call 877‑968‑7762 and say "Workday". All information will be kept confidential and used only as necessary for reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act/FINRA requirements.