Membership Experience Specialist

Company Description

Epic Padel is a premium racquet sports brand focused on creating vibrant, community‑driven clubs centered around padel. Our Milwaukee location is a brand‑new facility, opening this August, designed to become a long-term destination for athletes, families, and social players.

The Membership Experience Coordinator is responsible for the overall success of sales memberships at Epic Padel Milwaukee. Ideal for a candidate who thrives in startup‑style environments and is especially strong in sales, outreach, and relationship building.

The coordinator will work closely with Epic leadership and directly alongside the Padel Racquets GM to grow padel participation, membership, programming, and community engagement from day one.

• Drive new membership sales, corporate partnerships, and local outreach initiatives.
• Build relationships with local businesses, schools, fitness communities, and organizations.
• Actively participate in tours, sales conversations, follow‑ups, and member onboarding.
• Partner with marketing and leadership on promotions, events, and growth strategies.

• Deliver a best‑in‑class customer and client experience, setting the tone for service standards.
• Ensure members feel welcomed, supported, and engaged as part of the Epic community.
• Address member feedback professionally and proactively.
• Work at the front desk as needed.

• Proven experience in sales, business development, or membership‑based services.
• Background in sports, fitness, athletic clubs, or gym management strongly preferred.
• Strong customer service mindset with the ability to build lasting relationships.
• Comfortable working in a hands‑on, fast‑moving, startup‑style environment.
• Passion for racquet sports, padel, or active lifestyle brands is a plus.

• Play a vital role in growing padel in the Milwaukee market.
• Be part of a premium, community‑focused sports brand.

Sales: 2 years (preferred) Customer Service: 2 years (preferred)