Mobile Associate - Retail Sales

At T‑Mobile, we invest in you! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package. Employees enjoy a wealth‑building program that includes an annual stock grant, an employee stock purchase plan, a 401(k), and access to free, year‑round money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Pay rate subject to change

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. The actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

All employees are also eligible for an annual stock grant.

At T‑Mobile, full‑time and part‑time employees have access to the same benefits when eligible. These include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for full‑time employees (about 4 weeks) and about 2.5 weeks for part‑time employees, paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

If you have a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling