Ecommerce Account Manager

Company Description

MUK LUKS®, a Reliable of Milwaukee brand since 1972, celebrates individuality, creativity, and vibrant personal style. Known for its vintage-meets-modern designs and expressive patterns, MUK LUKS® inspires confidence and freedom for people seeking to express themselves. Family-owned and committed to its local community, the company values diversity, innovation, and authenticity in everything it creates. MUK LUKS® offers comfortable, stylish products that allow customers to celebrate their unique way of life — mixing, matching, and sharing their stories on their journey.

Join a brand passionate about encouraging people to express their true selves!

Reporting to the Director of Ecommerce, the Senior Ecommerce Account Manager will be responsible for all support to sales activities within assigned retail accounts. The Account Manager manages all aspects of the overall customer experience.

• Manage a portfolio of retail accounts to achieve long-term success
• Set up new products across all assigned accounts by completing required templates needed by specific accounts.
• Develop positive long-lasting relationships, as well as have frequent communication, with accounts
• Act as point of contact for accounts for dropship and handle all accounts’ individual needs, resolving any conflicts and providing appropriate solutions in a timely manner
• Conduct regular account site audits
• Report on statuses of accounts and transactions
• Analyze assigned accounts and suggest actions to improve sales performance, expand product placement/awareness, and identify opportunities for growth
• Collaborate with sales department to identify bestsellers, slow-sellers and/or discontinued items across assigned accounts and total ecommerce business
• Set and track sales account targets, aligned with company objectives
• Identify promotional opportunities for and with assigned accounts
• Aid management of account marketing strategies
• Generate new business using existing and potential customer networks
• Manage the collaborative process to build product information to be used across accounts to set up products; product details, write web copy, etc.
• Cross-train on inventory processes and procedures to serve as a backup for the inventory coordinator.
• Assist in management of the  site.
  
  Adding assortment, adjusting pricing, etc.
• Assist with projects needed for management and growth of marketplace accounts
• Collaborate and aid in execution of SEO optimization projects
• Other duties as assigned

• Bachelor’s degree in Business Administration, Marketing, or another related field preferred
• Four plus years of experience in an Account Specialist/E-Commerce role preferred
• Experience in developing, organizing, and implementing sales plans
• Proven ability to build and maintain strong relationships with customers, management, and peers to drive results
• Exceptional interpersonal skills, with the ability to effectively interact and communicate with all levels of the organization, as well as clients
• Strong knowledge of CRM software (Sage preferred) and MS Office software applications
• Proven record of being a self-starter working proactively and independently
• Ability to multi-task in a fast-paced, deadline driven environment
• Knowledge of advertising and sales promotion techniques
• Strong presentation and negotiation skills
• Demonstrate high level of urgency and accountability
• Exceptional written and verbal communication skills

This position operates in a professional office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.

While performing the duties of this job, the employee is regularly required to talk and listen. While this position is largely a sedentary role, the employee frequently is required to stand, walk, use hands and fingers, handle or feel, as well as reach with hands and arms.

The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl.

The employee must frequently lift and/or move up to five pounds and occasionally lift and/or move up to 15 pounds.

Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to see and differentiate color and to focus.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.*