Clinical Account Representative

Description

Make an Impact in Heart Failure Care

TSP is engaged in a direct hire search with a global leading medical technology organization dedicated to advancing innovative solutions that help healthcare providers diagnose, monitor, and manage heart failure. We are seeking a Clinical Account Representative (CAR) to support the growth and adoption of an innovative remote monitoring solution used in the management of heart failure patients. This field-based role combines clinical expertise, account management, customer education, and commercial execution to help healthcare providers optimize patient care and improve outcomes.

The Clinical Account Representative serves as a trusted partner to physicians, advanced practice providers, heart failure clinics, and healthcare administrators by driving utilization, supporting key accounts, and delivering ongoing education and technical support.

• Serve as the initial point of contact for established, high-volume accounts, ensuring successful patient onboarding and monitoring workflows.
• Achieve assigned sales and utilization goals within designated accounts.
• Develop and execute quarterly business plans focused on account growth and utilization.
• Conduct regular account reviews to evaluate performance, identify barriers, and uncover opportunities for expansion.
• Deliver product demonstrations and educational presentations to healthcare professionals.
• Gather and communicate competitive intelligence, customer feedback, and market insights.
• Provide account coverage and support for team members as needed.

• Build strong relationships with physicians, advanced practice providers, heart failure clinics, and healthcare administrators.
• Partner with the field team to conduct business reviews focused on program performance, patient volume trends, and operational effectiveness.
• Support workflow enhancements that improve patient identification, enrollment, and monitoring processes.
• Collaborate effectively with cross-functional teams, including sales, marketing, clinical specialists, professional education, and leadership.
• Maintain accurate CRM records.

• Provide technical troubleshooting and workflow support, escalating issues as appropriate.
• Support clinical procedures and case coverage when needed across priority accounts.
• Deliver training and education for clinical staff, heart failure programs, and administrative teams.
• Contribute to product in-services and support clinical data collection initiatives.
• Maintain and expand expertise in heart failure management, remote patient monitoring, and related technologies.

• Adhere to all regulatory, quality, compliance, and reporting requirements.
• Maintain accurate documentation of sales activities, account plans, expenses, and customer interactions.
• Foster professional and compliant communications with both external customers and internal stakeholders.

• Bachelor's degree.
• 2-4 years of experience in medical device or healthcare sales with experience interacting directly with healthcare providers, clinic leaders, or hospital administrators.
• Proven consultative selling skills with the ability to identify customer needs and deliver effective solutions.
• Demonstrated record of meeting or exceeding performance goals, with achievement of ≥100% to goal in the most recent performance year.
• Strong presentation and communication skills.
• Proficiency with CRM systems (Salesforce preferred), Microsoft Excel, and PowerPoint.
• Willingness to travel within the assigned territory.

• Experience in cardiology, heart failure, electrophysiology, structural heart, cardiac devices, or remote patient monitoring.
• Knowledge of healthcare reimbursement and payment pathways.
• Familiarity with Cath Lab, procedural, or operating room environments.
• Basic clinical case support or procedural support experience.

TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

The annual base salary for this position is$75,000 to $95,000
. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.