EMS Clinical​/Student Success Coordinator

• Coordinate, schedule, and oversee clinical education experiences for all EMS programs, ensuring students meet program, accreditation, and clinical site requirements.
• Develop, maintain, and strengthen partnerships with hospitals, EMS agencies, healthcare organizations, and other clinical affiliates to expand and sustain quality clinical learning opportunities.
• Serve as the primary liaison between Northwood Tech and clinical agencies regarding scheduling, placement, onboarding requirements, and student performance.
• Manage all aspects of student clinical scheduling using Platinum Planner, including entering approved shifts, monitoring participation, troubleshooting scheduling issues, and maintaining accurate records.
• Provide training and ongoing technical support to students, faculty, and clinical partners in the use of Platinum Planner and related clinical management systems.
• Coordinate student onboarding requirements, including immunization verification, tuberculosis screening, Basic Life Support (BLS) certification tracking, and collection and maintenance of required compliance documentation.
• Conduct clinical orientation sessions to prepare students for successful participation in clinical experiences and ensure understanding of agency expectations and program requirements.
• Monitor student progress throughout clinical experiences and communicate performance, concerns, and completion status with faculty and students to support academic success.
• Promote a culture of student success by providing responsive communication, guidance, and support throughout the clinical education process.
• Participate in department, division, college, and community meetings and initiatives that support EMS program and college goals.
• Maintain strict confidentiality of student health, background, and compliance records in accordance with HIPAA, FERPA, institutional policies, and clinical site requirements.
• Maintain records within designated systems according to accreditation, college, and clinical partner requirements.
• Identify opportunities to improve efficiency, accuracy, and consistency within clinical compliance processes and communicate recommendations to program leadership.
• Maintain current contact information for clinical partners and placement contacts.
• Manage fluctuating workloads and competing deadlines during peak clinical placement periods while maintaining accuracy and compliance with accreditation, clinical site and program expectations.
• Perform other duties as assigned.

• Associate’s degree in related field or equivalent*
• Four years related work experience
• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Demonstrates expertise in coordinating clinical education experiences, managing student clinical scheduling, and maintaining compliance with accreditation and clinical site requirements. Proficient in developing partnerships with healthcare organizations and providing training on clinical management systems.

• Clinical Education Coordination
• Platinum Planner Management
• Basic Life Support (BLS) Certification Tracking
• Effective Communication Skills
• Customer Service Orientation

• Clinical Scheduling
• Compliance Documentation Management
• Immunization Verification
• Technical Support
• Record Maintenance

• Team Collaboration
• Problem Solving
• Time Management
• Organizational Skills
• Professionalism

• Associate’s Degree
• Basic Life Support (BLS)

• EMS Programs
• Clinical Affiliates
• Accreditation Standards
• HIPAA Compliance
• FERPA Compliance

• Microsoft Office Suite
• Clinical Management Systems