Security Safety Officer 1st Part Time Aurora West Allis Clinic

Overview

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Provides information, directions, and physical help to team members, patients, and visitors. Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing appropriate use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; intervenes in accordance with training to situations with potential for injury.
• Investigates incidents on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader with supporting documentation.
• Performs liaison rounding duties to cultivate partnerships with departments and units. Delivers security awareness education to team members to enhance overall site security.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors law enforcement prisoners/patients to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g., “STOP the BLEED”), CPR, application of clinical restraints, and conducted energy weapon (e.g., TASER), including training on department-issued equipment and requirements identified in training materials.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained within two years of appointment. Recertification is not required.
• Stop the Bleed Certification must be obtained within 1 year of hire date.
• A valid driver’s license issued by the Division of Motor Vehicles.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). This is needed to carry a taser at work.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.

• High school graduate or GED

• Typically requires 1 year of experience in a security, related public safety, or customer service area that includes responding to emergent situations and identifying and resolving issues posing potential risk to patients, visitors, teammates, and/or property.

• High emotional intelligence with empathetic and compassionate responses to incidents involving teammates, visitors, and patients.
• Ability to function in a collaborative, respectful, patient-centered environment.
• Commitment to patient-centered safety practices.
• Ability to collaborate with medical staff and external law enforcement as appropriate.
• Ability to remain calm under pressure to support a safe, welcoming,…