Public Safety Associate- part-time, .FTE, first shift

Public Safety Associate – uniform position responsible for supporting Public Safety operations at CW facilities. Duties may include the following:

• Provide badge access credentialing services.
• Actively greet and engage with guests and visitors to ensure a positive experience.
• Badges and screens visitors according to visitation guidelines.
• Determine the guest’s destination and transportation needs, providing assistance as needed.
• Direct visitors with precise way finding.
• Report suspicious activities.
• Provide support and guidance to visitors during emergency conditions.
• Perform weapon screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.

• Must complete CPR certification – Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire.

• High school diploma or GED.

• Minimum of one year customer service experience including conflict management situations.

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Basic computer skills to utilize PC software applications, Microsoft Word, Excel, Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications EPIC, etc.
• Perform weapon screening and visitor management/engagement functions at points of entry.
• Utilize screening technologies and equipment to facilitate processes.
• Ability to read and write to complete required reports and recordkeeping activities.
• Ability to successfully complete department-approved Defensive Training for Security (DTS) program.
• Critical thinking skills to make independent decisions and problem solve in a complex, fast-paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills.
• Ability to work independently or as a team.
• Exudes confidence and finesse in stressful situations, effectively diffusing negativity.
• Interpersonal skills necessary to interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
• Ability to assess demeanor of internal and external customers and adjust approach as appropriate.
• Ability to independently troubleshoot and resolve issues within the electronic health record (EHR) transport module and visitor lists located within the EHR as an FYI flag.
• Ability to use weapon screening technologies to effectively perform duties and responsibilities.

• BLS – Basic Life Support Healthcare Provider (American Heart Association/American Red Cross/National Safety Council).
• CHS – Certified Healthcare Security (International Association for Healthcare Security & Safety).

Children's Wisconsin is an equal opportunity/affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.