Security Control Center Operator

About the Role

Create an environment that inspires others to achieve theirs by blending a thorough knowledge of security processes and technology with company values to take appropriate actions that promote and maintain safety and security for people and facilities. Staff posts in our enterprise security operations centers, patrol our campuses in Milwaukee and Franklin, and provide security at Company special events.

• In security operations centers, monitor and dispatch alarms received from integrated security technology (access control, CCTV, intercoms and fire alarms) and building automation systems.
• Coordinate response to emergency incidents using security technology and two-way radios, handle incoming/outgoing telephonic and electronic communication, process , and document activities using a variety of methods.
• Use an engagement model of behavior and make proactive observations of potential risks to ensure a safe and secure campus experience for our workforce and visitors. Serve as a first responder to emergency incidents.
• Using standard practices and good judgment, identify and respond to urgent situations to maintain safety for people and property.
• Monitor the operations center; conduct safety and security checks/audits as required.
• Provide security related services to Northwestern Mutual employees and visitors in a way that demonstrates customer service, tact, confidentiality, and integrity.
• Participate in the continuous improvement of processes and services to develop your career and advance the capabilities of the team.
• Use solid critical thinking, interpersonal, and communication skills to resolve issues effectively.

• High School Graduate or GED required.
• A minimum of two years of experience in a corporate or professional environment that includes performance under demanding conditions.
• Excellent customer service in a professional environment.
• Experience using video management and access control systems.
• Proficiency in Microsoft suite of products.
• Valid driver's license with an acceptable driving record.
• Able to work weekends and some holidays as part of the work schedule.
• Associates degree or 60 credits of post-secondary education from an accredited institution preferred.
• Current certification in First Aid/CPR/AED and blood borne pathogen training preferred. Must be certified within first 6 months of employment.

• Attention to Detail
  :
  Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.
• Customer Service Mindset
  :
  Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed decisions.
• Incident Response
  :
  Responds to crises or urgent situations within the pertinent domain to mitigate immediate and potential threats; uses mitigation, preparedness, and response and recovery approaches, as needed, to maximize survival of life, preservation of property, and information security.
• Operational Functions
  :
  Supports many operating aspects of a program / project (e.g. coordination, organization, scheduling, resource deployment) at once while adhering to project plan objectives and timeline.
• Teamwork
  :
  Engages in others' behaviors to generate strong team cohesion and orientation. Facilitates open dialogue within and across teams to create trust and understanding. Shares collective successes and opportunities to improve as a group.

* This job is part of a group of jobs considered essential services. All essential services employees are expected to make every reasonable effort possible to report for work, even during inclement weather conditions.

#LI-Onsite

Candidates must successfully complete and pass any required testing.

• Pay Range - Start: $20.38
• Pay Range - End: $30.58

• Geographic Specific Pay Structure:
  Structure 110
• Geographic Specific Pay Structure:
  Structure 115

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