Security Officer; 3rd Shift

Supervisor: Director of Campus Safety & Security

Hours: Full Time, generally 11pm to 7am

Starting Wage Range: $18.25 /hour

The Milwaukee Art Museum is a vibrant, welcoming destination where art, architecture, and community come together. As a cultural cornerstone of Milwaukee and a symbol of civic pride, the Museum connects people of all ages and backgrounds through inspiring exhibitions, engaging programs, and unforgettable experiences.

Under direction from the Director of Security, provide security for the Milwaukee Art Museum by implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors.

• Proactively patrols and provides security to the main museum campus, including Milwaukee Art Museum and the Milwaukee County War Memorial, to observe, report, and document activities/incidents/violations of law.
• Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants. Regulate and control traffic through galleries, public spaces, as well as vehicular traffic on Art Museum Drive and the underground garage. Ensure the smooth operation of special events, previews and receptions. Observe artwork for change of any kind; report problems to supervisor immediately.
• Provide professional, polite and courteous services to guests and clients while helping to ensure their safety and enjoyment while visiting the museum.
• Enthusiastically welcome and interact with visitors to our campus. Tactfully inform visitors of rules, regulations, and proper conduct while in the museum; correct or report problems as appropriate. Cooperate with various internal departments to learn and convey Museum information to enhance visitor’s experience.
• Maintain knowledge of current policies, procedures and security system operations in order to correctly implement actions for protection of artwork, security of facilities, and the safety and protection of Museum staff and visitors.
• Decisively respond to assigned calls for service, alarms, emergent situations and critical incidents. Determine appropriate action and remedy the situation in accordance with established training/standards.
• Enhance campus safety by expressing ownership of our property and its image: monitor and report lighting and building maintenance issues; remove litter; identify and / or remove vandalism.
• Upon assignment, lead and/or provide support for investigative matters. Apply specialized skills and training in managing of incidents. File incident reports.
• Act as a first responder to all fire and life safety related incidents. Administer first aid and life support (e.g., AED and CPR) to victims. Ensure affected areas are secure pending the arrival of emergency services and control access until relieved.
• Participate in special event security and other unique assignments as directed.
• Perform a number of community service functions including, but not limited to, (a) serve as an informational and public service resource for visitors, (b) ensure facilities are accessed and secured at appropriate times (c) conduct inspections and submit reports regarding risk and safety hazards, damage to facilities and museum cultural artifacts.
• As assigned, monitor Department’s communication and surveillance center. Answer all incoming calls for service and emergencies in a prompt and professional manner and dispatch staff as required. Coordinate radio communications between center and field-based units. Actively monitor technical security systems including access controls, intrusion, fire/life safety and surveillance. Contact outside emergency service agencies as needed. Complete communication and activity logs.
• Properly maintain department issued equipment and uniforms.
• Perform other duties as assigned.

• High School graduate, Associates Degree preferred.
• 1-year minimum, 3 years preferred experience in protective, safety, and/or security work.
• Demonstrated customer service skills. Enthusiastically welcome, assist, and interact with museum…