Lead Public Safety Officer First Shift

Job Summary

Serve in a leadership role overseeing security staff across Children’s Wisconsin facilities, grounds and personnel. Performs responsibilities of a Security Officer, leading and directing staff, training, scheduling, incident management and collaboration with health and law‑enforcement agencies.

• Lead, coordinate and provide oversight of security personnel engaged in patrolling and securing CW facilities and grounds.
• Plan and prepare work schedules and priorities to provide adequate security coverage.
• Assign personnel to posts or patrol and reassign in response to schedules, emergencies or incidents.
• Orient, train, and provide performance feedback; assist in mediation of conflicts among security staff.
• Assist Security Dispatchers, dispatch appropriate personnel, answer hospital emergency line (88) and direct personnel appropriately.
• Monitor cameras and alarm systems, answer intercom and elevator calls promptly and professionally.
• Coordinate shift scheduling with Security Leaders, ensuring at least one Security Leader on duty at all times.
• Perform parking enforcement duties: operate parking equipment, greet, welcome and direct customers.
• Patrol assigned areas by foot or vehicle, investigate unusual occurrences.
• Investigate and write incident reports on a wide variety of security‑related incidents; obtain evidence and interview victims, witnesses and suspects.
• Provide liaison functions between Children’s Wisconsin and local, state and federal law‑enforcement agencies.
• Serve as department leader and liaison upon activation of the campus MRMC‑ECP; enact safety measures per CW or MRMC‑ECP plans.
• Participate in emergency exercises.

• Provide intervention strategies and collaborative support with medical disciplines for patient, visitor and staff safety.
• Participate in patient care meetings addressing safety matters.
• Read and interpret legal documents detailing court actions and orders related to child care.
• Assess and define safety plans per legal and organizational directives.
• Serve as department liaison on organizational committees affecting care and safety.
• Represent department upon activation of Hospital Command Center; liaise with leadership during incidents.
• Provide input to Security Supervisors regarding staff performance.
• Respond to emergencies: crowd control, dispute resolution, verbal/physical intervention, firefighting, medical support and court appearances as needed.
• Conduct security inspection tours and notify personnel of issues.
• Question or detain suspicious individuals or violators; restrain disorderly individuals according to training standards.
• Direct or escort employees, staff, visitors, patients and manage vehicle traffic as needed.
• Provide basic hospital information services; assigned to Welcome Center as required.
• Perform special assignments and projects; assist in training program development and instruction.
• Work varying shifts and extended hours to maintain staffing coverage.

• High School graduate, GED, or HSED with ability to read and write to complete incident reports and record‑keeping.
• Post‑high school coursework in criminal justice or equivalent preferred.

• At least three years of previous security experience.
• Experience as a uniformed security officer in a leadership role in healthcare, corporate, law‑enforcement or military services preferred.

• Currently certified or complete departmental training in Defensive and Arrest Tactics (DAAT) or Defensive Tactics for Security (DTS) within 3 months of hire.
• Complete IAHSS Advanced Certification within 90 days of hire.
• Successfully complete all required introductory and annual competency training.
• Strong interpersonal, written, and verbal communication skills.
• Intermediate computer skills: PC software, Microsoft Word, Excel, Access, CAD, Incident Reporting, Surveillance Systems.
• Analytical skills to inspect hospital areas, ensure security, and prepare incident reports.

• BLS‑Basic Life Support Healthcare Provider (American Heart Association/American Red Cross/National Safety Council) required.
• Driver’s License – State of Wisconsin required.

Children’s Wisconsin is an equal opportunity/affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees, providing fair treatment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status or other protected status.

Employment is at‑will. This document does not create an employment contract, implied or otherwise.