Public Safety Lead - Unarmed

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor; is alert, observant, and ethical; complies with and enforces all safety and security rules and regulations; and maintains Department uniform and equipment in good repair.
• Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities; prioritizes and assigns tasks to accommodate shifting demands and resource pressures; confirms shift work documentation in the electronic record; reviews and approves all shift incident reports; and conducts shift briefings to ensure accurate communication and handoff.
• Prevents, responds to, and investigates workplace violence; responds to service calls such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing).
• Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes; schedules public safety staff; ensures daily work and assignments are appropriately covered; ensures PTO is equitably offered and scheduled; and reviews timecards for accuracy.
• Makes decisions regarding the dispositions of apprehension/arrest cases; refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports; addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units; delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies; coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Coordinates emergency response planning and practice with other Departments and Units; ensures that after action reviews are accomplished and documented.
• Performs initial performance coaching and acts as a resource to correct or improve individual performance; participates in annual performance evaluations; recommends or submits recognition of officer performance to leadership.
• Serves as the primary internal trainer for the Department; assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment; compiles feedback; maintains training records; trains competencies for all officers; prepares lesson plans for officers who do not meet training expectations; serves as a field instructor when assigned; maintains instructor level certifications; and provides training in accordance with standards.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g., “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), and training on any/all department‑issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes interview and interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a…