Public Safety Dispatcher, Part Time, First Shift

Job Summary

• Operate access control, alarm, video surveillance, Med Gas and fire monitoring, two‑way radio, intercom, telephone and emergency line, overhead announcement, computer assisted dispatch (CAD), and other systems and devices in Public Safety Dispatch.
• Respond to emergency situations by dispatching appropriate internal or external personnel.
• Collaborate with Hospital Operators during emergency and normal operations.
• Write, prepare and maintain records, logs, instructions or other documents.
• Perform general office tasks or other duties as assigned.

• Assist in the response to emergency situations of various types at all Children’s Wisconsin locations, generally involving dispatching available resources and supplying information or obtaining additional support resources for responders.
• Collaborate directly with Public Safety Call Center Operators when responding to emergencies, sharing information and coordinating emergency notifications.
• Support Public Safety Call Center Operators during normal operations as appropriate.
• Monitor a wide variety of security, safety, or environmental systems for trouble or alarm conditions that require notification or response.
• Write log entries or routine reports to document monitoring and dispatch events or Public Safety staff activities.
• Prepare instructions, manuals, memos or other forms of communication for successful department operations.
• Perform general office or record‑keeping tasks such as answering phones and relaying messages, operating computer applications, distributing memos, reviewing paperwork, filing, and handling confidential information.
• Maintain current knowledge of CW policy and procedures and department Standards of Work (SOW) through independent review of internal communication and participation in meetings.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

• 1+ years as a customer service call‑center operator or similar capacity.
• 2+ years as a Dispatcher in Security, law enforcement or 9‑1‑1 operation (preferred).

• Ability to read and write for reviewing and completing required forms and record‑keeping activities.
• Excellent interpersonal, written, and verbal communication skills for engaging with public, hospital staff across departments, and external agencies under high‑pressure situations.
• Basic computer skills to utilize current and future equipment and systems (PC software, Microsoft Word, Excel, Access, EPIC, CAD, surveillance, incident reporting, etc.).
• Analytical and multi‑tasking skills necessary to prioritize life‑safety issues and assign appropriate resources under stressful conditions.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at‑will; this document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal‑opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.