Public Safety Associate - 2nd shift, full-time

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at Children’s Wisconsin facilities. Duties may include, but are not limited to, the following: provide badge access credentialing services; actively greet and engage with guests and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest’s destination and transportation needs, providing assistance as needed;

direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.

• Primarily works at Welcome Center stations. Badges and screens visitors per the visitation policy. Determines the guest’s destination and transportation needs, and directs them with precise way finding. Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the campus.
• Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA, maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust, and maintaining a positive representation of Children’s Wisconsin.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property. Secures property/evidence as needed/directed. Liaison with local law enforcement.
• Maintains area in a safe condition during emergency conditions. Maintains area in a neat and orderly condition and contacts appropriate departments as needed.
• Maintains current knowledge of CW policy and procedures and departmental Standards of Work (SOW) through regular and timely independent review of internal communication including emails, newsbreak and attendance at relevant meetings.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children’s business.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or equivalent field of study preferred

• 1+ years experience in customer service required
• 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
• 1+ years experience performing weapon screening preferred

• Ability to assess the demeanor of internal and external customers, adjusting approach as appropriate to those who may be lost, confused, joyous, upset or demanding, with the goal of enhancing the overall experience.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of the position.
• Basic computer skills to utilize and troubleshoot equipment and systems (PC software applications, Microsoft Word, Excel, Access, CAD, incident reporting, surveillance systems, hospital software applications, EPIC, etc.).
• Ability to read and write to complete required reports and perform various record‑keeping activities.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast‑paced environment.
• Excellent customer service and prioritization skills essential.
• Exudes confidence and finesse in stressful situations, effectively diffusing negativity.
• Interpersonal skills necessary to interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
• Strong interpersonal, written and verbal communication skills to collaborate with team members and…