Security Officer

Supervisor: Director of Campus Safety & Security

Under direction from the Director of Campus Safety and Security, provide security for the Milwaukee Art Museum by implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors.

• High School graduate, Associates Degree preferred.
• 1-year minimum, 3 years preferred experience in protective, safety, and/or security work.
• Demonstrated customer service skills. Enthusiastically welcome, assist, and interact with museum visitors.
• Ability to stand for extensive periods of time.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information.
• Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations.
• Experience monitoring various types of alarms systems, CCTV and/or card access systems.
• Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner.
• Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment.
• Must have the ability to remain calm in stressful situations and help resolve customer complaints.
• Ability to adhere to Museum policies and support management decisions in a positive, professional manner.
• Ability to work overtime, varying shifts, weekends and holidays as required.
• Proficiency in the use of Microsoft software, i.e. Word, Excel, Outlook.
• Ability to successfully complete department required training within 6 months of employment and maintain proficiency throughout employment. This includes but is not limited to; CPR/AED for Adult/Child and Basic First Aid Certification, Communication Center, Report Writing, Transportation Security Administration (TSA), Emergency Management required courses.
• Ability to investigate and file appropriate written documentation of findings.
• Ability to learn and proficiently operate all department software, physical and technical applications and emergency response equipment.

• Successfully complete all phases of Museum’s Field Training Program.
• Successfully obtain CVRS (Certified Visitor Relations Specialist) certification within first 90 days of employment.
• Currently hold or successfully complete First Aid/CPR/AED certification.

Proactively and routinely patrols the main museum campus. Provides security to Milwaukee Art Museum and the Milwaukee County War Memorial, to observe, report, and document activities/incidents/violations of law.

Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants. Regulate and control traffic through galleries, public spaces, as well as vehicular traffic on Art Museum Drive and the underground garage. Ensure the smooth operation of special events, previews and receptions. Observe artwork for change of any kind; report problems to supervisor immediately.

Provide professional, polite and courteous services to guests and clients while helping to ensure their safety and enjoyment while visiting the museum.

Enthusiastically welcome and interact with visitors to our campus. Tactfully inform visitors of rules, regulations, and proper conduct while in the museum; correct or report problems as appropriate. Cooperate with various internal departments to learn and convey Museum information to enhance visitor’s experience.

Maintain knowledge of current policies, procedures and security system operations in order to correctly implement actions for protection of artwork, security of facilities, and the safety and protection of Museum staff and visitors.

Decisively respond to assigned calls for service, alarms, emergent situations and critical incidents. Determine appropriate action and remedy the situation in accordance with established training/standards.

Enhance campus safety by expressing…