Field Service Technician

Description About the Company:

We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day!

AAA United States, Inc. has partnered with a company in Mosinee, WI that is a leading design and manufacturer of window and glazing systems for the mass transit industry in North America.

The Field Service Technician is responsible for providing on-site repair and maintenance at customer locations.

• Assist with installation, servicing, and repair of equipment at a customer location, often under self- direction.
• Cultivate and strengthen customer relationships by delivering a high level of service and exercising courtesy at all times.
• Identify, analyze, and troubleshoot reported product failures and then perform repairs and adjustments in a timely manner to limit disruption for the customer.
• Investigate recurring problems and recommend corrective actions.
• Manage and maintain company tools, equipment, and supplies required to perform repair services.
• Prepare clear and concise reports and documentation in a timely manner.
• Attend and participate in meetings and training programs as needed.

• High school diploma or equivalent is required.
• Mechanical repair experience and aptitude.
• Product knowledge of AROW Global windows and driver protection systems.
• Knowledge of Microsoft Office programs, notably Excel.
• Strong communication, interpersonal, and analytical skills.
• Capacity to work well under pressure in a fast-paced environment.
• Ability to follow instructions and illustrations.
• Willingness to travel overnight frequently and spontaneously; flexibility to work any hours of the day, including overnight.
• Valid driver license and U.S. passport (or ability to obtain upon hire) required.
• Self-motivated with a strong desire to implement change.