Field Service Technician

Keep businesses up and running as the on-site expert they rely on. As a Field Service Technician, you’ll travel to customer locations to diagnose and repair office equipment, tackle mechanical, electronic, and basic networking issues, and ensure software and devices are working smoothly—all while training users, building strong customer relationships, and playing a key role in their day‑to‑day productivity.

The Field Technician would be servicing the area around Stevens Point, Wisconsin Rapids, and Marshfield, Wisconsin.

JOB SUMMARY The Field Service Technicians is responsible for office equipment repair at customer location, meeting with the customer to determine the problem or need and work towards a resolution. The Field Service Technician resolves issues that can be related to areas such as mechanical, electronic, basic computer networks, media, and software. The Field Service Technician may also train users on how to utilize the office equipment properly.

PRIMARY RESPONSIBILITIESCommunicates daily activities between:

Call Coordinators regarding service call activity and completion

Parts personnel for the procuring and status of repair parts

Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment or support for software/applications

Other service technicians for additional support working within a team environment

Customers to understand their needs with focus on their satisfaction

Sales personnel to best meet customer expectations

Responsible for the following training tasks:

Train customers in the operation and functionality of equipment

Utilize self-paced, group, and conventional classroom training to insure competency

Maintain the following:

Supplied tools, computing devices

A clean vehicle with a organized area for parts inventory

An accurate inventory of parts and supplies required to maintain assigned equipment

Responsible for income generation through:

Referrals to sales department personnel identifying potential to place new equipment

Accurately billing for services rendered to install, maintain, and repair equipment

MINIMUM REQUIRED EDUCATION & EXPERIENCE High school diploma or GEDStrong mechanical aptitude and computer competent

Experience working in a team-oriented, customer facing environment

PREFERRED EDUCATION & EXPERIENCE2-year college degree or related field or military training/experience

ADDITIONAL ELIGIBILITY QUALIFICATIONSAbility to work independently and as a part of a team Detailed orientated and organized

Ability to work in a fast-paced, changing environment with constant ongoing training

Excellent verbal and written customer focused communication skills to effectively respond in a professional and friendly manner

Self-motivated and self-directed

Ability to effectively prioritize and execute tasks in a high-pressure environment

Must be effective at troubleshooting, problem solving, and coordinating solutions

TRAVEL REQUIREMENTSThis position requires driving regularly

Maintain a good driving record and have a valid driver’s license

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear. The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing).

The employee is occasionally required to reach above shoulder height, climb, crawl and kneel.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITSEO Johnson Business Technologies offers a competitive compensation and benefits package. Benefits for full-time EO Johnson employees include:

Competitive compensation

Vacation and…