Guest Services Associate - 3rd Shift

Build a meaningful career using your unique talents and skills to make a difference in the lives of those in need through the power of the gospel.

We offer competitive salaries and benefits and a positive work environment built on a strong sense of community and commitment to our mission and calling.

Position:
Guest Services Associate - 3rd Shift

Location:

Milwaukee, WI

Job

# of Openings: 1

Joy House – Milwaukee Rescue Mission Division for Women & Children is a Christian organization dedicated to providing emergency and long‑term support to women and children. The division seeks a Christian woman with good people skills and a strong commitment to serving the homeless to fill a full‑time 3rd shift Guest Services Associate position.

HIRING PAY RANGE: $18.50–$19.00 + $2.00/hour shift differential (10:00 pm–6:00 am)

WORK SCHEDULE:

Full‑time, 11:00 pm–7:00 am

LOCATION:

Central Campus – 830 N 19th Street, Milwaukee, WI 53233

• Assist guests with basic care needs, including distribution of toiletries, clean linens, medication and food, and personal laundry, cleaning, managing children, etc.
• Provide assistance and oversight to women and families during meal times, transport, daily activities, breaks, and regularly scheduled meetings, acting as a mentor and guide.
• Perform housekeeping tasks such as preparing snacks and lunches, laundry, vacuuming, mopping, emptying garbage, transporting guest belongings, etc.
• Help guests understand and follow all house rules.
• Maintain safety by monitoring guest belongings at intake and entry, ensuring doors are secure, and regularly monitoring guest rooms for contraband, cleanliness, safety and wear and tear.
• Provide exceptional customer service, interacting with guests and their children in a friendly, professional, and hospitable manner, treating everyone with dignity and respect.
• Assist with clerical tasks such as completing daily statistical forms, filing and occasionally answering phones.
• Perform other tasks as needed.

• Mature Christian woman with a servant's heart who can relate well with a diverse population, communicating effectively and professionally.
• High School Diploma or GED equivalent required.
• Previous customer service and/or hospitality related experience highly desired.
• Physical ability to perform continuous standing, walking, stair climbing, kneeling, squatting, crouching, reaching, and lifting up to 50 lbs.
• Passionate about creating a warm, inviting, and clean living environment.
• Ability to differentiate between and define specific uses of cleaning products and equipment.
• Outstanding customer service skills, outgoing and approachable with an enthusiastic, friendly, and welcoming personality.
• Caring, compassionate and non-judgmental attitude with genuine concern for guests and their children.
• High degree of verbal communication and listening skill with attention to detail, patience, politeness and tactfulness.
• Computer literacy; competent with database software and MS Office applications.
• Ability and willingness to follow instructions, be flexible, and work as a team player.
• Workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive.
• Reliability, dependability, and punctuality expected.
• Agreement with the Milwaukee Rescue Mission Statement of Faith and Statement of Biblical Convictions.
• Committed follower of the Lord Jesus Christ, evidenced in personal testimony and conduct.
• Pass a pre‑employment background check and drug test.

• Hiring range $18.50–$19.00 based on qualifications/experience.
• Excellent Medical, Dental, and Vision Insurance.
• Health Savings Account with employer match.
• Life and short‑/long‑term disability insurance.
• 401(k) with generous employer contribution.
• Paid holidays and generous PTO.
• Education assistance.
• Free onsite parking.
• Business casual/casual dress.

The Milwaukee Rescue Mission is a 501(c)(3) charitable, non‑profit church organization. Under Title VII of the Civil Rights Act of 1964, it has a religious exemption to discriminate on the basis of religious qualifications. The organization does not discriminate on the basis of race, color, religion, sex, national origin, disability or age in its programs and services. However, the Milwaukee Rescue Mission reserves the right to require certain positions to have a bona fide occupational qualification.