Care Coordinator - Housing Support Services

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-SPECIALI-020

Location:

Milwaukee
Department:
Housing Support Services
FT/PT Status:
Full Time

The Housing Supportive Services Care Coordinator provides care coordination, program development, and building oversight for individuals residing at a supportive housing site in collaboration with the Milwaukee County Housing Division and Property Management Company Cardinal Capital and Team Management.

• Welcome new referrals and complete intake process, including all required documentation.
• Meet regularly with individuals for scheduled and requested check‑ins to support identified needs.
• Assist individuals in developing Personal Recovery Crisis Prevention Plans and Individualized Service Plans in their own words.
• Conduct wellness checks and meaningful interactions; act as a positive role model.
• Provide medication reminders as needed.
• Utilize Motivational Interviewing, trauma‑informed care, and strength‑based recovery approaches to promote engagement and recovery.
• Coordinate care with the individuals’ care team.
• Collaborate with Peer Support Specialists to meet individualized needs.
• Schedule and participate in recovery‑focused team meetings and crisis staffings to address changes in symptoms or behaviors.
• Maintain strong working relationships with Milwaukee County, Cardinal Capital, Team Management and other community‑based providers.
• Schedule and participate in monthly staffings with key stakeholders to review progress and planning.
• Develop and implement recovery‑focused activity schedules for the site.
• Create and manage staff and Peer Specialist schedules to ensure appropriate coverage and adherence to programming.
• Facilitate educational and skill‑building groups based on participant needs.
• Monitor building maintenance needs, submit reports within 24 hours, and follow up to ensure completion.
• Maintain accurate documentation of residence contacts, incidents, and services in hard and electronic files.
• Ensure care files comply with agency policy, government regulations, and applicable codes.
• Report incidents promptly and notify On‑Call Supervisor in case of emergencies.

• Other job‑related duties as may be necessary to carry out the responsibilities of the position.

• Ability to work effectively in a diverse setting with unhoused individuals experiencing mental health, substance use and/or co‑occurring needs.
• Strong communication skills; compassionate, patient, and able to maintain confidentiality in all communication.
• Capable of working independently with minimal supervision while being a collaborative team member.
• Skilled in multitasking, taking initiative, and applying knowledge across various situations.
• Demonstrate commitment to the agency’s mission and values.
• Conduct oneself ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
• Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.
• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability‑related issues.

• High School Diploma or equivalent.
• 2 years of experience serving individuals with mental health, substance use, and/or co‑occurring needs.

Work is performed primarily in a supportive housing setting serving individuals with mental health, substance use, and/or co‑occurring needs. Work schedule must be flexible to meet the needs of the people being served.

Position involves movement within supportive housing sites. Able to navigate stairs and lift/carry 20 pounds.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.