Shelter Guest Support Staff – Part Time, 1st, 2nd & 3rd Shift

The Cathedral Center’s mission is to provide a safe environment for women and families with children, while working to end homelessness – one life at a time. We pursue our mission via provision of emergency shelter, emergency and flexible housing, case management support before, during and after a shelter stay and employment services.

The Cathedral Center is a social service agency, with years of dedicated service in support of women and families with children who are homeless or experiencing a housing crisis. Services are offered at two locations (4 blocks apart) in downtown Milwaukee: the emergency shelter at the Cathedral Center and the Friendship House, which is a program of Cathedral Center. Guest Support Staff typically work in both locations (Friendship House or Cathedral Center).

This Guest Support Staff is responsible for working 24-32 hours a week with a combination of 1st, 2nd, and mostly 3rd shifts daily, including weekend shifts and some holidays. GSS oversee guest activities, providing compassionate support to women and families who are temporarily residing in Cathedral Center’s emergency shelter or Friendship House emergency flexible housing program. This position is responsible for the admission process, new guest orientations, ensuring a clean and healthy environment, positive volunteer relations and ensuring that all guests are treated with compassion and respect.

Additional hours will be available for staff meetings, trainings and help to fill shifts during unexpected vacancies. Specific schedules determined by the program directors.

Key responsibilities for this position include the following with additional responsibilities as needed and as assigned by the Program Directors:

Candidates for the Guest Support Staff position must be able to prioritize while remaining true to Cathedral Center’s mission to provide a safe environment for women and families, while working to end homelessness one life at a time.

Candidates must have:

• High School diploma or equivalent
• 2 years of post-secondary education and/or experience in a social service field
• Demonstrated ability to adhere to ethical standards
• Be able to communicate professionally and pleasantly via written word, phone and in person
• Attention to detail and ability to work effectively with the public and diverse, vulnerable populations in a respectful and dignified manner are critical qualities

The ideal candidate will have:

• Associate degree or higher in human services or related field
• Basic skills in EXCEL, Word and other Microsoft office software
• Bilingual skills (English/Spanish) a plus

Candidates must be able to use stairs, sit, stand, stoop and walk for extended periods of time unaided, and be able to lift 20 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a…