Child Care Subsidy Specialist; Bilingual - Spanish​/English and Non-Bilingual

Position: Child Care Subsidy Specialist (Bilingual - Spanish/English and Non-Bilingual)
Position Summary

These positions authorize child care for parents and providers. This position completes the process for ensuring that eligible children and parents participating in the Wisconsin Shares program are authorized for the appropriate hours of care with a certified or licensed provider in compliance with state and federal law and requirements. Child Care Subsidy Specialists are responsible for reviewing child care eligibility, ensuring the parent has provided accurate and complete verification documents, applying appropriate state and federal policies, and completing authorizations in a timely manner.

Child Care Subsidy Specialists are required to perform detailed case reviews to secure all information necessary to complete or modify the authorization and determine if fraud or other misappropriation has occurred. This position ensures that the unique circumstances of specialized cases - such as children with special health care needs and foster care cases - are handled expeditiously. Child Care Subsidy Specialists have a high level of interaction with parents receiving Wisconsin Shares, either in person or telephonically.

This position is responsible for coordinating services with other sections within MECA, with eligibility workers in the Department of Health Services, with W-2 Agency staff and with other internal and external organizations as necessary. This position ensures high quality and effective processing of authorization requests; ensures compliance with state and federal laws, administrative rules and policies; and recommends improvements/revisions as necessary to the section supervisor.

In addition to performing the services listed above, the Child Care Subsidy Specialist - Bilingual further supports parents receiving Wisconsin Shares by providing verbal and written translation for Spanish speaking individuals.

Please note language fluency will be verified at the time of hire for all selected bilingual candidates.

View the Child Care Subsidy Specialist Entry or Objective position description

View the Bilingual Spanish Child Care Subsidy Specialist Entry or Objective position description

Salary Information

The classification title for this position is Child Care Subsidy Specialist or Child Care Subsidy Specialist - Objective.

The starting salary for the Child Care Subsidy Specialist is between $25.16 - $28.56 per hour ($52,332 and $59,404 annually) depending on qualifications.

The starting salary for the Child Care subsidy Specialist - Objective the starting salary is between $26.14 - $30.60 per hour ($54,371 and $63,648 annually) depending on qualifications.

A $1.00 per hour add-on will be awarded to the selected applicant who passes the bilingual assessment for English and Spanish.

Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.

The pay schedule/range is 12-64. A one-year probationary period may be required.

Job Details

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

Qualifications

Minimally qualified applicants will have:

* Customer service experience in an office setting (i.e., answering calls, greeting customers)

* Experience using de-escalation techniques in a professional setting (i.e., maintaining composure, active listening and validation, using a calm, slow voice, shifting focus)

* Experience writing and interpreting information orally to clients or customers

Well-Qualified applicants will have:

* Experience working in a call center environment (i.e. answering inbound calls within a queue, transferring calls, conferencing, etc.)

* Experience using CARES, CWW, CSAW, CCPI, ECF or other similar public benefit databases

* Experience applying programmatic policy and/or eligibility requirements in a professional setting (public-benefit programs, non-profit/community-based services, human resources, grant funding, higher education financial assistance, etc.)

* Experience using investigation techniques (i.e. collecting evidence, conducting interviews, corroborating findings, recommending sanctions etc.) to determine a conclusion of fact in a professional setting.

For bilingual candidates, we will verify Spanish fluency at time of hire

How To Apply

If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if…