Case Manager- Fond du Lac

Overview

We are looking for a compassionate, organized, and experienced case manager to join our amazing team serving members in the Wisconsin Family Care (FC) program. Reporting to the Manager of Care Coaching, you will provide comprehensive case management services to frail elders and adults with intellectual, developmental, or physical disabilities, primarily supporting members in Rice Lake and surrounding areas.

• Assess members’ health and safety needs to identify strengths, interests, and preferences, and develop a comprehensive Member Care Plan (MCP).
• Coordinate with a Field Care Nurse to deliver services that address members’ health and safety needs, ensuring support is provided in the least restrictive environment as outlined in the MCP.
• Conduct face‑to‑face social assessments at enrollment and at least every six months, typically at the member’s residence.
• Conduct quarterly in‑person visits and maintain monthly contact with members by phone.
• Arrange support services, including social integration, community resources, employment, housing, and other non‑medical needs.
• Ensure cost‑effective service delivery.
• Evaluate risk factors and provide education to members.
• Maintain accurate documentation, including case notes, service authorizations, and updates to the MCP.

• Bachelor’s degree in Human Services or related field with at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities.
• OR Bachelor’s degree in another field with at least 3 years of such experience.
• Valid state driver’s license and proof of personal vehicle liability insurance with minimum 100/300/100 limits.

• Residence within 45 minutes of the assigned coverage area.
• Case management experience.
• Experience with electronic case note documentation.
• Knowledge of community health and social service agencies and additional community resources.

Work Location:

Fond du Lac, WI and surrounding area.
Travel: up to 40% of the time. Mileage reimbursement is provided for work‑related travel. Eligible mileage includes travel from home to the first work location of the day, between client or assignment locations during the workday, and from the final work location back home.
Drivers are required to participate in Humana’s driver safety program.

This role is patient‑facing and requires TB screening. Successful candidates will be screened for tuberculosis.

Compensation range: $53,700 – $72,600 per year, based on geographic location, experience, education, and certifications.

Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings plan, paid time off, parental and caregiver leave, short‑term and long‑term disability, life insurance, and other opportunities.

Humana is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana also commits to affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA.