Child Support Specialist-Lead

Dodge County Courthouse, 210 W Center Street, Juneau, WI 53039, USA

Full Time, Non-Exempt

$29.73/hr - $32.74/hr

Child Support

Position Open Until Filled

Please submit Resume and Cover Letter with application

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

• Trains new employees and coordinates cross-training opportunities. Coaches and mentors staff to meet goals and maintain motivation. Works with Director to develop and maintain training materials for new and experienced staff.
• Ensures all staff are up to date on required training.
• Organizes, leads, and guides assigned department staff to assist in the completion of scheduled work accurately and on time. Assists staff in solving complex, non-routine problems.
• Monitors the outcome of work performed by other Child Support Specialists.
• Reviews, researches, and assesses applications received or referrals for child support or medical support orders and enforcement.
• Drafts, composes, enters and processes legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
• Conducts investigative activities to locate absent parents.
• Explains agency role and procedures to clients. Refers clients to other resources, programs and agencies with appropriate.
• Documents contacts, correspondence and records all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
• Reviews and interprets financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines. Determines the availability of medical insurance.
• Negotiates settlement agreements with parents and attorneys. Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
• Prepares necessary legal documents for scheduled Court hearings. Reviews orders following hearing and prepares income withholding order.
• Prepares legal documents for interstate enforcement and establishment. Works with other states, facilitating enforcement and establishment.
• Attends court hearings, take notes, and testifies if summoned.
• Maintains the Most Wanted Program and updates and maintains department webpage in accordance with county social media guidelines.
• Manages the Foster Care caseload for establishment and enforcement.
• Monitors and enforces child support orders and payment records to ensure compliance of child support guidelines.
• Communicates with clients, attorneys, employers, and other related persons regarding case concerns via telephone calls or in office.
• Processes appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
• Implements and maintains administrative lien process, account seizure and alternative payment plans.
• Maintains case files in KIDS, e-filing and electronic files in office.
• Attends trainings, round tables, seminars and meetings as required and approved by Department Director.
• Provides backup assistance to other department personnel as needed.
• Other duties as assigned.

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, WAMS, WISACWIS, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.
• Ability to obtain information and guidelines from the Bureau of Child Support Resource page.
• Knowledge, skill, and ability to understand and use…