ROOTS Case Manager

The Salvation Army Emergency Lodge provides a wide variety of services to those in need. Since 1979, the 120‑bed Emergency Lodge, located at 1730 N 7th St. in Milwaukee, has provided emergency shelter to homeless individuals and families with children.

This position has limited term employment through March 2027.

• Develops, and assists with residents in implementing organized approaches to plans for stabilized permanent housing.
• Identify psychosocial, economic and physical needs of clients; assess and reassess client support systems, available community resources and other factors to plan, develop, and implement an appropriate services plan.
• Develop and implement an appropriate case plan.
• Prepare complete and accurate case notes; maintain other required documentation and information in a standardized case file for each client.
• Submit case notes/client files for regular review to the Social Services Director.
• Identify, develop and implement appropriate supportive services to meet client needs.
• Be knowledgeable of all HUD Supportive Housing Standards and ensure program operations and services meet these standards.
• Be knowledgeable of HUD contractual requirements as it pertains to billing, program development and implementation of services.
• Present appropriate documentation of case management and program services to Salvation Army Evaluation and HUD monitoring review teams.
• Collaborates with other service and housing providers.
• Assumes responsibility for the required record keeping for the housing program.
• Maintains all documentation requirements for this program:
  • Processes bills for payment and maintains resident registry information.
  • Coordinates HMIS participation and data entry requirements.
  • Reviews resident records to ensure appropriate case management services.
  • Collects and reports required HUD data and documentation.
• Maintains knowledge of services available in the community and makes appropriate referrals.
• Networks with the Milwaukee Shelter and Housing Systems to assist residents.
• Obtain residential units from leasing agent and prepare for occupancy.
• Conduct regular reviews of residential units to ensure habitability standards are being met. Calculates, collects, and processes rent payments of residents.
• Provides support for seasonal Social Services programs in Milwaukee County.
• Other duties as appropriate and assigned.

Bachelor’s degree in social work or related field.

Experience with AODA and/or mental health issues and clients.

Valid Wisconsin Driver’s License with clearance to drive from TSA insurance.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.