Lead Case Manager, Level 2

Level 2 In Home Monitoring Program Case Manager

Provides guidance and direction to Program Case Managers regarding the daily operations and systems related to being a Case Manager in the Level 2 In Home Monitoring program. Also provide individual case management services to a smaller caseload of youth and families in the pre-disposition and/or post dispositional court process of Milwaukee County's Division of Youth and Family Services programming.

Essential Functions:

• Trains/Coaches new Case Managers in the policies and procedures of the Level 2 In home monitoring program
• Assists Program Manager in completion of required reports, data collection tools, intake and assignment of cases
• Ability to adhere to the on call schedule
• Flexible non-routine tracks to ensure youth's full compliance with the court's orders and curfews
• Commitment to work with any youth and family that is referred for the duration of their involvement in the program; acknowledge and emphasize the youth and family's strengths, culture, and community
• Support the family decision-making process to empower the youth and the family to avoid further law violations or continued involvement in the Juvenile Justice System
• Prepare all documentation according to the program's designated time frames
• Presentation of reports to contracting entities including court officials
• Professional interactions with school staff to monitor daily school attendance, address school behavior and the performance of each youth to improve the youth's functioning and behavior
• Coordinate and complete assigned tracking/coverage per program expectations and requirements as well as ensuring mandatory counseling hours and recreation are provided to each youth on caseload
• Ability to facilitate, counsel and supervise youth and family group sessions
• Provide Global Positioning services (GPS) monitoring of youth according to program expectations
• Cross-trained in all Community Monitor functions
• Adheres to St. Charles Youth & Family Services Policies and Procedures
• Complies with all Level II Case Manager Functions
• Other duties as assigned

Minimum

Knowledge, Skills and Abilities Required:

• Bachelor's degree in Human Services, Social Work, Criminal Justice or related field
• Two year's experience with programs that serve a delinquent or at risk youth population
• One year experience serving targeted population (Level 2 program preferred)
• Valid Wisconsin driver's license and liability insurance
• Ability to use vehicles for work related duties according to the agency's insurance liability standards
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each
• Knowledge base of adolescent and family issues and dynamics
• Appreciation for cultural and socioeconomic dynamics
• Knowledge of human growth and development theories
• Ability to accurately perform record keeping and documentation entries
• Ability to perform computer tasks using MS Windows applications, agency data base systems, etc

Working Conditions:

• Indoor/outdoor requirements (including client homes and community settings)
• Potential for physical intervention of clients as needed
• Exposure to lift a maximum of 50 lbs.
• Local travel as required fulfilling essential functions of the position