Resident Support Specialist BH - WE Night

Resident Support Specialist - (BH - WE Night) (3672)# Resident Support Specialist - (BH - WE Night) (3672)
Milwaukee, WI 53208## Overview Position Type Full Time Job Shift Graveyard Education  Level High School

Travel Percentage Negligible Category Nonprofit  - Social Services## Description
** Job Purpose
** The weekend second shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures a safe, supportive, and structured environment for residents while facilitating their access to services that promote stability, wellness, and long-term housing success.
** Key Responsibilities
**** Resident Support and Monitoring
*** Provide day-to-day supervision, engagement, and support to residents.
* Conduct hourly wellness and safety checks.
* Offer emotional support and de-escalation during resident crises.
* Assist residents with daily living skills, chores, and compliance with facility rules.
** Program Coordination
*** Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
* Collaborate with case managers, clinicians, and other service providers to support individualized care plans.
** Facility Operations
*** Monitor and report facility maintenance or safety issues to the VPC Receptionist.
* Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
* Administer and monitor curfews, sign-in/out logs, and visitor policies.
** Crisis Response & Safety
*** Intervene appropriately in emergencies (medical, behavioral, environmental).
* Follow protocols for substance use incidents, conflicts, or mental health crises.
* Maintain confidentiality and ethical boundaries in all interactions.
** Grant and Compliance Support
*** Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
* Uphold policies and procedures related to grant compliance and service delivery standards.
** All other duties as assigned
**** Key Performance Indicators
*** 100% of incident reports are completed accurately by the end of the shift
* 100% of bed-checks are completed and noted daily
* 85% of members are completing their chores daily.
* 100% of maintenance and safety issues are reported in under two hours.
* 90% positive feedback from members.## Qualifications
** Qualifications
* ** Female only due to drug screening
* High School diploma or GED, CBRF preferred
* Some experience with security and maintenance
* Valid driver’s license with a good driving record
* CPR/First Aid certified
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