Children's Ambassador, .FTE 2nd shift

Children’s Ambassador – Be the First Smile Families See

As a Children’s Ambassador, you’ll be the welcoming face that sets the tone for a safe, supportive, and uplifting experience. This role provides an opportunity to make a lasting impact on children, families, and our community.

• Welcome visitors with warmth and empathy, ensuring a positive first impression.
• Badge and screen guests according to visitation guidelines and help them navigate the facility.
• Support families by determining destinations and transportation needs.
• Transport patients safely, providing a secure and engaging experience.
• Stock and move wheelchairs, strollers, and carts to maintain accessibility.

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

• On-call shift: Required approximately once every two weeks. This is a paid "stand by" shift for illness replacement.
• Weekend availability: Every other weekend is required.
• Holiday rotation: Participation in a holiday rotation is required.

• Be a source of comfort and first point of connection for families.
• Gain professional development and training opportunities.
• Work in a supportive, mission-driven environment.
• Enjoy competitive pay and benefits.
• Make a real difference every day by creating safe, welcoming experiences for children and families.

Week 1:
Mon‑Thurs 4pm‑8pm, Sat‑Sun 4pm‑8pm

Week 2:
Tues‑Fri 4pm‑8pm

Week 3:
Mon‑Thurs 4pm‑8pm, Sat‑Sun 4pm‑8pm

Week 4:
Tues‑Fri 4pm‑8pm

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council