House Manager

Reports to: Director of Housing

The Courage House Manager is primarily responsible for the case management and implementation of treatment planning for youth in the program ages 12-17 years old, ensuring services are provided in alignment with Courage+’s mission and values and the Wisconsin state group home licensing regulations. This role focuses on building strong, supportive relationships with residents, coordinating individualized plans of care, and fostering a trauma‑informed environment that promotes healing, growth, and empowerment through overseeing daily house and program operations.

We are seeking someone who is highly organized; with excellent time management skills, who is detail‑oriented, compassionate, and committed to making a meaningful impact in the lives of LGBTQ+ youth in the out‑of‑home care, child welfare system throughout the state of Wisconsin.

This is a full‑time, salaried position with Courage+. The Courage House Manager will typically be scheduled for 1st and/or 2nd shift coverage once or twice per week, with the possibility of occasional 3rd shift coverage as needed. The remainder of the weekly hours (ensuring a minimum of 40 total) are self‑directed hours to be dedicated to resident case management, overseeing referrals and intakes, participating in care team meetings, and meeting any additional needs of the house, program, and/or residents.

• Create and maintain staff schedules to ensure adequate coverage and program needs.
• Attend once a month Leadership Team Meetings and quarterly QRTP meetings.
• Ensure compliance with all Courage+ policies and procedures, state licensing standards, and program requirements.
• Internal audits for resident and personnel files for quality assurance and compliance with contracts, licensing, and funding sources.
• Obtain and track at least 24 hours of continuing education annually; complete all additional required trainings.
• Serve as Manager Emergency Contact one week per month on a rotational basis, responding to crises and/or emergencies as needed.
• Collaborate with and provide feedback to the Director of Housing on program performance and alignment with Courage+ mission and values.
• Monitor referrals through SYNC and other platforms; communicate with social workers in a timely and professional manner.
• Conduct orientation and initial training for onboarding Youth Development Coordinators.
• Ensure completion of all month end filing, billing, and record keeping.
• Supervise in‑house volunteers to ensure compliance with all Courage+ policies and state required regulations.

• Schedule and conduct resident interviews and intakes for placement.
• Meet with youth individually at least once per month to review case management, goals, and program compliance.
• Facilitate and keep regulatory compliance up to date on resident initial assessment, treatment plans and goals within the first 30 days of intake and every 3 months thereafter, per licensing standards.
• Build supportive, therapeutic relationships with youth to minimize crises and model appropriate supervision, boundaries, and communication.
• De‑escalate crises when they occur, ensuring timely and accurate documentation of incident reports.
• Collaborate with residents’ case managers to stay updated on safety plans, education, and mental health needs; attend care team meetings, IEP meetings, and other required meetings.
• Oversee and document residents’ medication administration accurately; monitor refills through weekly counts.
• Provide transportation using the company vehicle as needed for resident appointments, activities, and other supports.

• Facilitate monthly resident house meetings to address community concerns and foster shared accountability.
• Observe, assess, and document resident activity in accordance with agency and program standards (shift logs, incident reports, crisis plans, etc.).
• Maintain the home environment in alignment with agency and licensing standards; promptly report maintenance issues to the Director of Housing.
• Independently address routine maintenance and upkeep within your ability (e.g., lawn care, snow removal) and coordinate…