Resident Support Specialist (3856

Job Details

Job Location:

Milwaukee, WI 53208

Position Type:
Full Time Education Level: High School Salary Range: $16.00 - $16.00

Travel Percentage:
Negligible Job Shift: Graveyard Job Category:
Nonprofit - Social Services Job Purpose

• Resident Support and Monitoring

• Provide day-to-day supervision, engagement, and support to residents.
• Conduct hourly wellness and safety checks.
• Offer emotional support and de-escalation during resident crises.
• Assist residents with daily living skills, chores, and compliance with facility rules.

• Program Coordination

• Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
• Collaborate with case managers, clinicians, and other service providers to support individualized care plans.

• Facility Operations

• Monitor and report facility maintenance or safety issues to the VPC Receptionist.
• Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
• Administer and monitor curfews, sign-in/out logs, and visitor policies.

• Crisis Response & Safety

• Intervene appropriately in emergencies (medical, behavioral, environmental).
• Follow protocols for substance use incidents, conflicts, or mental health crises.
• Maintain confidentiality and ethical boundaries in all interactions.

• Grant and Compliance Support

• Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
• Uphold policies and procedures related to grant compliance and service delivery standards.

• All other duties as assigned

• 100% of incident reports are completed accurately by the end of the shift
• 100% of bed-checks are completed and noted daily
• 85% of members are completing their chores daily.
• 100% of maintenance and safety issues are reported in under two hours.
• 90% positive feedback from members.

• Male only due to drug screening
• High School diploma or GED, CBRF preferred
• Some experience with security and maintenance
• Valid driver’s license with a good driving record
• CPR/First Aid certified