Assistant Program Manager

Wisconsin Community Services seeks an Assistant Program Manager to support community-based behavioral health, reentry, and youth programs in Milwaukee. This role assists with day-to-day program coordination, staff scheduling, and quality assurance to ensure trauma-informed, client-centered services. Responsibilities include tracking outcomes, preparing reports, supporting compliance with contracts and policies, and collaborating with multidisciplinary teams and community partners. The Assistant Program Manager also helps onboard and coach staff, address participant needs, and promote equity, safety, and continuous improvement in a mission-driven environment.

Responsibilities

• Support daily coordination of behavioral health, reentry, and youth programs
• Assist with staff scheduling, communication, and team support
• Track participant data, outcomes, and service utilization
• Prepare reports to meet contract, funder, and internal requirements
• Support quality assurance and compliance with policies and procedures
• Assist with onboarding, training, and coaching of program staff
• Help resolve participant concerns using trauma-informed, client-centered approaches
• Collaborate with community partners and multidisciplinary teams
• Maintain accurate documentation in case management and data systems
• Promote equity, safety, and continuous improvement across programs

Required Skills

• Program coordination
• Case management systems
• Data collection and reporting
• Outcomes measurement
• Grant or contract compliance
• Budget tracking
• Stakeholder communication
• Staff training support
• Microsoft Office
• Community resource navigation