Lead Shelter and Hotline Advocate; Tue-Sat

Shelter and Hotline Advocate

Full-time (40 hours), Shift: Tuesday-Saturday, 12am-8am. This will feel like Monday night through Saturday morning.

Pay: $21.00 + $1.50 for third shift differential plus $1.50 for bilingual employees

Sojourner Family Peace Center employs dedicated, hardworking professionals who want to be of service to others and make a difference in Milwaukee and surrounding communities. If you have a desire to help support survivors and work with passionate colleagues, whose personal and professional experience is as diverse as the clients we serve, this may be the position for you.

Under the direction of the Director of Shelter and Hotline Services, the Lead Shelter and Hotline Advocate provides support to the Supervisor, Shelter Program Coordinator, Shelter and Hotline Advocates, and guests as well as callers/ texters to the crisis hotline. They will complete administrative tasks, carry out programming, provide training and support to Shelter and Hotline Advocates as well as interns and volunteers while enforcing rules, providing guidance, and monitoring needed tasks to ensure compliance, safety, and customer service.

In accordance with the mission of Sojourner Family Peace Center, this role is critical to ensuring best-case outcomes in crisis circumstances and situations. This role requires a high level of communication, critical thinking, problem solving, and de-escalation skills, while requiring minimal supervision. This position is part of the on-call rotation.

Total Rewards Program We Provide

• Competitive Pay, $21.00/hour plus $1.50 for third shift differential 12am-8am (an additional $1.50/hour for bilingual English/Spanish)
• Medical, Dental and Vision Insurance
• Short-Term Disability Insurance
• Group Life Insurance
• 403B Retirement Plan with Generous Match
• Comprehensive Wellness Program
• Flexible Spending Accounts
• Generous PTO Policy
• 5 Wellness Days
• 10 Paid Holidays
• Therapy Dog on site twice a month
• Employee Assistance Program
• Voluntary Benefits through Colonial Life Insurance
• Professional Development Opportunities

Job Responsibilities

• Programming:
  Assist onsite with daily needs of shelter residents. Create and facilitate life skills curriculum for residents.
• Onboarding:
  Assist with onboarding of new staff.
• Policies and Procedures:
  Assist with training and onboarding of employees' review of policies and procedures. Assist with enforcement of policies and procedures.
• Operations:
  Daily inspect shelter facility conditions and housekeeping standards. Recombobulate or assign recombobulation after an outtake and coordinate cleaning. Assign chores and hold clients accountable. Report hazards per procedures. Assist with roll call, curfew, and compliance by clients.
• Client Grievances:
  Assist with issue resolution for grievances and escalate per the procedures.
• Compliance:
  Complete required statistical recordkeeping, data gathering, and reports. Ensure staff records are completed in an accurate, clear, timely manner, and are stored according to compliance procedures.
• Communication:
  Assures effective communication between guests, case management, and other departments and documents guest needs, events, incidents, and concerns.
• Data and Statistics:
  Ensure data integrity within database(s). Assist in compiling statistics.
• Community Resources:
  Maintain positive relationships and coordinate services with existing outside providers, resources, and collaborating community agencies.
• Partners:
  Maintain positive relationships with partners. Escalate grievances and concerns to Supervisor as needed.
• Organizational Capability:
  Assist with recommendations and updates of training manuals. Assist with annual training of volunteers and staff.
• Communication:
  Assist with effective communication within Shelter and Hotline to meet individual and organization needs.
• Leadership:
  Provide new Shelter and Hotline employees, volunteers, and interns with proper Hotline and Shelter training, support, and mentoring.
• Culture:
  Role model Sojourner's values and be a coach and resource to the organization. Identify and escalate barriers and challenges within the Shelter and Hotline organization. Provide input to overall delivery of trauma informed…