Service Coordinator - Children’s Long Term Program; CLTS

Wisconsin Community Service sis an Equal Opportunity Employer (M/F/Disability/Vet).

Support and Service Coordinator - Children’s Long Term Support Program (CLTS)

Job Code: 2026-SPECIALI-054

Location:

Milwaukee

Department:
Children’s Long Term Support

FT/PT Status:
Full Time

Job Responsibilities:

Are you passionate about supporting children and youth with disabilities and helping families navigate complex systems and resources? The Support and Service Coordinator (SSC) role offers an opportunity to build meaningful relationships with youth and families while helping them access the services, supports, and resources they need to thrive in their homes and communities.

As an SSC, you will serve as a trusted partner and advocate for children, youth, and their families enrolled in Wisconsin’s Children’s Long-Term Support (CLTS) Waiver Program. You’ll help families identify their strengths, goals, and needs, connect them with resources, and coordinate individualized services that promote independence, inclusion, safety, and quality of life.

This is a relationship-driven role for someone who is compassionate, organized, resourceful, culturally responsive, and comfortable advocating for others.

• Develop trusting, professional relationships with children, youth, families, and their support networks.
• Provide family-centered, trauma-informed, strength-based, and culturally responsive
  support.
• Maintain regular contact with families and youth through phone, virtual, community, and face-to-face interactions.
• Meet with youth and families in their homes and communities to better understand their needs, strengths, and goals.
• Support families in making informed decisions and exercising self-determination.
• Coordinate services and supports that address the developmental, emotional, physical, and functional needs of children and youth.
• Develop and implement individualized, family-centered service plans based on each youth’s unique needs and desired outcomes.
• Connect families with formal and informal supports, community resources, providers, schools, and other agencies.
• Promote meaningful inclusion and participation in the community and the youth’s home environment.
• Coordinate benefits and services to help ensure families receive appropriate, high-quality supports regardless of funding source.
• Authorize eligible supports and services available through the CLTS Program.
• Provide transition support when youth enroll in or transition out of the CLTS Program.

• Advocate alongside youth and families to help them access services, resources, and opportunities.
• Empower families with information and tools so they can independently navigate systems and access supports.
• Identify children and youth who may be vulnerable or at higher risk and provide enhanced care coordination when needed.
• Collaborate with schools, providers, county programs, community organizations, and other agencies to address complex needs.
• Respond professionally and effectively to crises and critical incidents.

• Assess and periodically reassess the child or youth’s health, safety, and functional needs.
• Help identify and address barriers that may affect a youth’s ability to remain safe, healthy, and included in their community.
• Fulfill mandated reporter responsibilities, including reporting concerns regarding a child or youth’s mental health, safety, or well-being as required by Wisconsin law and program requirements.

• Maintain accurate, timely, and comprehensive documentation in accordance with CLTS and agency requirements.
• Complete required paperwork in a
  strength-based and youth-…