Service Case Manager for Children’s Long Term Waiver

Life Navigators is looking to hire a Children’s Long Term Support and Service Coordinator to join our expanding dedicated team. Life Navigators mission is to improve the quality of life for individuals with developmental and related disabilities, their families and the greater Milwaukee community through information, education and life planning programs.

The CLTS Support and Service Coordinator(SSC) will be responsible for a caseload of 40-45 children, zero to 18 years of age, in Milwaukee County found eligible for the CLTS Waiver Program. The Support and Service Coordinators provide information, advocacy, assessment, recertification, establish and monitor Individual Service Plans, authorize and monitor services and assist in facilitating coordination of services to children, youth, and families found eligible for CLTS Services.

Bachelor’s Degree in social work or related field required. One or more years of direct experience in serving children, youth and individuals with disabilities. Knowledge of community based services including public benefit programming. Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.

Life Navigators is a small but mighty agency that works with kids and individuals with disabilities to ensure they are living safe, happy, and healthy lives in our amazing community. At Life Navigators, we believe our employees should lead balanced lives, and we offer employees the flexibility to do so through hybrid work. Our team is supportive and encouraging of each other.

Employees, board members, and our partners are committed to giving individuals with varying abilities the opportunity to live lives that have purpose and meaning. Together, we are impacting over 4,000 kids, adults, and families each year and are motivated to continue to do so. We have been named a “2025 Best Places to Work” by the Milwaukee Business Journal! We are honored to rank among the best in the area for the seventh year in a row.

• Provide comprehensive assessment, evaluation and monitoring of services for children with disabilities and their families served under CLTS Waiver Program Care Management/Support and Service Coordination. Deliver services utilizing person-centered approach to ensure CLTS waiver participants access and inclusion for home and community based services.
• Compliance with performance measurements, including individual service plan (ISP) outcomes, recertification’s, required contacts, and incident reporting.
• Establish and monitor Individual Service Plans for children and families served under the program and program functional and financial eligibility. Reviewing and updating of service plan and service authorization, assist in facilitating programmatic and developmental transitions, and cross system coordination.
• Maintain certification as a Children’s Long-Term Care Functional Screener with the State of Wisconsin. Participate in on-going training and education and program requirements.
• Provide intervention and coordination with family members and service providers as necessary to promote safety, independence and foster community integration for each child and family served.
• Perform routine monitoring services to ensure the safety of those served including crisis services and critical incident intervention. Provide crisis intervention as needed and coordination with other health, behavioral and medical providers. Timely reporting of crisis intervention.
• Providing information and support to address program transitions. Coordination and information and education on transitions, guardianship, accessing LTC services, system coordination including…