Reach-In Specialist - Access Point

Wisconsin Community Service sis an Equal Opportunity Employer (M/F/Disability/Vet).Reach-In Specialist - Access Point

Job Code: 2026-BHS-030

Location:

Milwaukee

Department: WIser Choice

FT/PT Status:
Full Time

The Reach-In Specialist provides screening, assessment, and linkage to care services to individuals throughout Milwaukee County experiencing substance use and recovery support needs.

• Utilize a trauma informed approach when assessing and coordinating support and services.
• Respond to referral sources including but not limited to individuals who self-refer, probation and parole agents with the Wisconsin State Dept. of Corrections, and case managers from the Division of Milwaukee Child Protective Services to complete substance use screens and assessments.
• Based on outcome of the assessment and the determined level of need, provide follow-up coordination of services to ensure the individual is linked to services in the community or through Milwaukee County.
• Complete all forms in Avatar by the required deadline, set forth by the Milwaukee County Behavioral Health Services division. This includes but is not limited consents/authorizations, PPS NOMS, the Comprehensive Assessment form, CARS Referral form, CARS Assessment Result and Placement form, Crisis Progress Note, and other documents pending the level of need of the individual being assessed.
• Collaborate with individuals, their natural supports, community resources, and identified recovery team members to establish a larger support network for people starting their recovery journey.
• Attend quarterly meetings with the Department of Corrections to discuss workflow, problem-solving, and any general needs related to the population being referred and served through WCS’ Access Point.
• Serve as a liaison with service providers, including therapists, healthcare professionals, probation agents, and case managers, to ensure coordinated care and quality service delivery.
• Document all follow-up interactions accurately in Avatar, in compliance with agency and regulatory standards.
• Complete all county and agency-required trainings.

• Bachelor’s degree in social work or a related field such as Psychology, Sociology, or Criminal Justice.
• 1 year of experience working with individuals with mental health, substance use, and/or co-occurring needs preferred.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

• Master’s degree in social work or related field
• Bilingual abilities

• Strong understanding of mental health, substance use, and/or co-occurring needs, with the ability to communicate clearly and support individuals in crisis.
• Skilled in assessment, interviewing, and applying recovery and harm reduction models.
• Passion for mental health advocacy and person-centered care.
• Strong verbal and written communication skills; able to effectively interact with diverse populations, supervisors, colleagues, and community partners.
• Works effectively both independently and as a team member; promotes a respectful and collaborative work environment.
• Excellent organization, time management, and multitasking abilities. Able to meet deadlines, manage multiple projects and adapt to changing priorities.
• Solution-oriented with strong critical thinking skills.
• Proficient in Microsoft 365, email, and internet usage.
• Skilled in documentation, electronic health records, and maintaining accurate and timely records.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self…