Insights Case Manager

Compensation: $18.00–$20.00 per hour, based on education and experience

The Part‑Time INSIGHTS Case Manager provides comprehensive case management services to youth and young adults participating in the INSIGHTS Transitional and Supportive Housing Program. Working from a Housing First and trauma‑informed approach, the Case Manager assists participants in achieving housing stability, increasing self‑sufficiency, and connecting to community resources that support their long‑term success.

This position requires regular community‑based services, collaboration with community partners, and ongoing engagement with participants to ensure individualized service planning and goal achievement.

• Maintain an active caseload of at least eight (8) program participants.
• Meet with each assigned client a minimum of once per week, with additional contacts as needed based on client needs.
• Complete comprehensive assessments and develop individualized service plans in collaboration with participants.
• Assist participants in identifying and achieving personal goals related to housing stability, education, employment, health care, financial stability, and overall well‑being.
• Connect participants with community resources, including:
  • Housing programs
  • Mental health services
  • Medical care
  • Substance use treatment
  • Employment services
  • Educational opportunities
  • Financial assistance
  • Food and basic needs resources
• Assist participants with housing search activities, landlord communication, lease compliance, and maintaining stable housing.
• Conduct home visits and community‑based meetings as appropriate.
• Participate in Coordinated Entry meetings and collaborate with community partners to support housing placement opportunities.
• Advocate for participants when navigating community systems and accessing services.
• Maintain accurate, complete, and timely case documentation in accordance with agency, funder, and regulatory requirements.
• Participate in case consultations, supervision, staff meetings, and required trainings.
• Maintain participant confidentiality in accordance with HIPAA and agency policies.
• Provide crisis intervention, safety planning, and referrals as appropriate.
• Collaborate closely with the INSIGHTS Program Manager and multidisciplinary team to coordinate services and support positive participant outcomes.
• Perform other duties as assigned.

• Experience working with vulnerable youth, young adults, or individuals experiencing homelessness.
• Knowledge of trauma‑informed care, strengths‑based case management, and Housing First principles.
• Excellent communication, organizational, and time management skills.
• Ability to work independently while maintaining strong collaboration with team members.
• Ability to establish professional relationships with participants from diverse backgrounds.
• Strong problem‑solving, advocacy, and crisis intervention skills.
  
  Proficiency with Microsoft Office and electronic documentation systems.

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred.
• Relevant professional experience may be considered in lieu of a bachelor’s degree.
• Previous experience providing housing‑focused case management is strongly preferred.
• Knowledge of Milwaukee County housing resources, Coordinated Entry, and homeless services systems is preferred.

• Valid Wisconsin driver’s license with a satisfactory driving record.
• Current automobile insurance and access to a reliable personal vehicle for community‑based work.
• Ability to safely transport oneself throughout Milwaukee County.
• Ability to lift and carry up to 25 pounds.
• Ability to climb and descend stairs during home visits and community appointments.
• Ability to sit, stand, walk, bend, and drive for extended periods throughout the workday.

• Community‑based work in participant homes, shelters, partner agencies, and other community settings.
• Office‑based administrative responsibilities, including documentation and meetings.
• Flexible schedule based on participant needs, with occasional evening hours as required.
• Exposure to clients experiencing crisis, mental health concerns, substance use, and housing instability.