House Manager

Reports to:

Director of Housing Summary

The Courage House Managerisprimarilyresponsible forthe case management and implementation of treatment planningforyouth in the program ages 12-17 years old, ensuring services are provided in alignment with Courage+ 'smission and values andthe

Wisconsin state group home licensing regulations. This role focuses on building strong, supportive relationships with residents, coordinating individualized plans of care, and fostering a trauma-informed environment that promotes healing, growth, and empowermentthrough overseeing daily house and program operations. We are seeking someone who is highly organized;withexcellenttime management skills,who is detail-oriented, compassionate, and committed to making a meaningful impact in the lives of LGBTQ+ youthin the out of home care, child welfare system throughout the state of Wisconsin.

The Courage House Manager will typically be scheduled for 1st and/or 2nd shift coverage once or twice per week, with the possibility of occasional 3rd shift coverage as needed. Theremainderof theweekly hours (ensuring a minimum of 40 total) areself-directedhours to be dedicated to resident case management, overseeing referrals and intakes,participating in care team meetings,and meeting anyadditionalneeds of thehouse,program,and/or residents.

• Create andmaintainstaff schedules to ensure adequate coverage and program needs.

• Attending onceamonth Leadership Team Meetings and quarterly QRTP meetings.

• Ensure compliance withall
  
  Courage+ policies and procedures, state licensing standards, and program requirements.

• Internal audits forresidentand personnel files for quality assurance and compliance with contracts, licensing, and funding sources.

• Obtain and track at least 24 hours of continuing education annually; complete alladditionalrequiredtrainings.

• Serve as Manager Emergency Contact one week per month on a rotational basis, responding to crisesand/or emergencies as needed.

• Collaborate with and provide feedback to the Director of Housing on program performance and alignment with Courage+ mission and values.

• Monitor referrals through SYNC and other platforms; communicate with social workers ina timelyand professional manner.

• Conduct orientation and initial training for onboarding Youth Development Coordinators.

• Ensure completion of all month end filing, billing, and record keeping.

• Supervise in-house volunteers to ensure compliance with all Courage+ policies and staterequiredregulations.

• Schedule and conduct resident interviews and intakes for placement.

• Meet withyouth individually at least once per month to review case management, goals, and program compliance.

• Facilitate and keep regulatorycomplianceup to date onresidentinitialassessment,treatmentplansand goals within the first
  30 daysof intake and every 3 months thereafter, per licensing standards.

• Build supportive, therapeutic relationships with youth to minimize crises and model appropriate supervision, boundaries, and communication.

• De-escalate crises when they occur, ensuringtimelyandaccuratedocumentation ofincident reports.

• Collaborate with residents’ case managers to stay updated on safety plans, education, and mental health needs; attend care team meetings, IEP meetings, and other required meetings.

• Oversee and document residents’ medication administration accurately;monitorrefills through weekly counts.
• Provide transportation using the company vehicle as needed for resident appointments, activities, and other supports.

• Facilitatemonthly resident house meetings to address community concerns and foster shared accountability.

• Observe, assess, and document resident activity in accordance…