Manager of Advocacy Services Job Milwaukee area,Wisconsin USA,Social Work

Manager of Advocacy Services

Full-time (40 hours), mostly first shift with some on call responsibilities.

Sojourner Family Peace Center employs dedicated, hardworking professionals who want to be of service to others and make a difference in Milwaukee and surrounding communities. If you have a desire to help support survivors and work with passionate colleagues, whose personal and professional experience is as diverse as the clients we serve, this may be the position for you.

The Manager of Advocacy Services supports the Director of Advocacy Services by providing direct supervisory, operational, and service-quality leadership for assigned advocacy programs and staff. The Manager helps ensure consistent, trauma-informed, survivor-centered service delivery; supports day-to-day coordination, staff coaching, documentation follow-through, and program compliance; and assists with implementation of change management. This position serves as a key operational leader within Advocacy Services, helping translate department expectations into daily practice.

Total Rewards Program We Provide

Competitive Pay
Medical, Dental and Vision Insurance
Short-Term Disability Insurance
Group Life Insurance
403B Retirement Plan with Generous Match
Comprehensive Wellness Program
Flexible Spending Accounts
Generous PTO Policy
5 Wellness Days
Paid Holidays
Employee Assistance Program
Voluntary Benefits through Colonial Life Insurance
Professional Development Opportunities

Essential Duties and Responsibilities

Program & Operational Support

Support day-to-day operations of assigned Advocacy Services programs, ensuring services are delivered consistently, safely, and in alignment with agency and program expectations.

Coordinate staff schedules, coverage, daily workflow, service logistics, documentation follow-up, and routine operational problem-solving in collaboration with the Director of Advocacy Services.

Monitor daily service needs, client flow, partner communication, supplies, and operational barriers.

Support implementation of tools, procedures, workflows, and service improvements across assigned advocacy teams.

Provide limited direct advocacy support as needed during urgent, specialized, or coverage-related circumstances.

Program Quality, Documentation, and Compliance

Monitor assigned staff documentation, data entry, case records, client follow-up, and routine quality checks for timeliness, accuracy, and compliance.

Support adherence to agency policies, grant expectations, program procedures, safety protocols, and applicable legal or regulatory requirements.

Assist the Director with tracking service trends, client needs, program outcomes, operational risks, and opportunities for improvement.

Support preparation of program information, service data, outcome updates, and documentation needed for reports, grants, audits, or internal review.

Help ensure advocacy services are delivered in a culturally responsive, confidential, client-centered, and trauma-informed manner.

Internal and External Coordination

Coordinate with internal teams and community partners to support client safety, service continuity, referrals, and access to resources.

Maintain working knowledge of domestic violence resources, civil and criminal legal systems, community supports, and advocacy service practices.

Participate in partner meetings, outreach, trainings, and department activities as assigned and in alignment with program priorities.

Communicate routine program updates, service needs, and operational concerns in a clear and timely manner.

Professional Standards

Ability to work a regular schedule and have regular attendance at the workplace.

Practice agency policies and safety in the workplace.

Participate in all mandatory meetings and trainings.

Uphold and exhibit the agency's Core Values.

All other work-related duties and projects as assigned.

Required Education and Experience

Bachelor's degree in human services, social work, criminal justice, psychology, public health, or related field required.
A minimum of 3 years of related advocacy, human services, victim services, crisis response, legal advocacy, or survivor-serving experience required.
Prior supervisory, lead-worker, program coordination, or team leadership experience required.
Experience working with adults and/or children exposed to interpersonal violence, trauma, crisis, or related barriers.
Demonstrated understanding of trauma-informed, survivor-centered, culturally responsive, and confidential service delivery.
Strong communication, organization,…