Clerk Tower & Control

Clerk 1-Delay Operator

Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Delay Operators are responsible for recording, classifying, and reporting events adversely affecting the performance of Metro-North Railroad (MNR) train operations as well as third party train performance operating on Metro-North territory.

• Receive information from Operation Control Center (OCC) personnel regarding all train delays within MNR service territory.
• Record all failures that affect MNR, AMTRAK, and West of Hudson train operations by entering information into the late train system (LTS).
• Receive and electronically record data on AMTRAK system performance.
• Compile information to complete and distribute operation reports on a timely basis.
• Receive and prepare supervisor's injury reports for daily operations reports.
• Assist the Chief Rail Traffic Controller during service disruptions by administratively handling minor delays and recording information.
• Review the Chief's log and observe the train board to identify possible causes of delays.
• Communicate with other departments regarding causes of delays.
• Analyze data for themes and trends to assist with identifying causes of delays.
• Perform additional clerical duties as assigned.

Required Knowledge/Skills/Abilities:

• Ability to learn quickly; ability to perform basic mental mathematical calculations quickly and accurately.
• Must have basic reading comprehension ability; interpersonal and customer service skills; time management skills and strong attention to detail.
• Skilled in exercising independent judgment; ability to anticipate and analyze problems and take corrective actions; must be able to evaluate a situation to make decisions and work under pressure.
• Strong written and verbal communication skills with the ability to multi-task and function effectively under changing priorities.
• Knowledge of computer systems and word processing; ability to perform in a fast-paced environment;
• Ability to shift between extremely busy times and prolonged downtime; must be safety conscious.

Required Education/

Experience:

• High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion (TASC).
• Ability to type a minimum of 35 words per minute.
• Must successfully qualify on all three shifts within a thirty-day (30) period.
• Must be available to be on call for assignments.
• Ability to perform in a fast-paced, highly visible environment where priorities are constantly changing.

The following is/are preferred:

• knowledge of Metro North's operating and safety rules.
• Experience with L.T.S (Late train System) and Database software.
• Experience working in a fast-paced environment.
• Experience working in a position with significant responsibility.

The starting rate for this position is $29.679971/hour (70% of the full rate). The annual wage progression scale is as follows:

• Year 1 & 2= 70%
• Year 3= 75%
• Year 4= 80%
• Year 5 & 6= 85%
• Year 7= 90%
• Year 8= 100%

The 100% full rate of pay is $42.399958/hour.

This salary is non-negotiable, based on the Bargaining Agreement.