Shipping, Delivery

Shipping & Mailing Coordinator

Glendale, WI

Full Time

JR

Position Title: Shipping & Mailing Coordinator

Job Category: University Staff

Employment Type: Regular

Job Profile: Shipping and Mail Coordinator

Job Duties:

Department Facilities, Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers, fellow faculty and staff members, students, and visitors. The mission of the department is to provide a safe,sustainable, and accessible physical environment that supports learning, research, working, living, and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do.

Job Duties

Coordinates and executes shipping and mail services for a unitincluding inventory management and distribution, mail and packagereceipt and delivery, and shipping and/or delivery of packages forthe UW-Milwaukee campus with an emphasis on superb customer service.

Key

Job Responsibilities:

20% - Oversees incoming and outgoing shipments. Responsible for(package/mail) inventory management and distribution, mail and package receipt and delivery, and shipping and/or delivery of packages and freight.

Utilizes standard machinery and equipment to load, unload, and transport freight and materials

• Sort, deliver, pick-up regular and inter-campus mail.
• Pick up USPS mail and supplies at the Central US Post Office

20% - Maintains records and manifests regarding incoming packages, location, and date of delivery

• Use handheld scanner to produce barcoded delivery confirmations
• Use MS Excel to enter data for barcoding program
• Prepare mail permits, present for inspection, and complete.

20% - Determines policies and procedures related to mail and package receipt and delivery

• Use meter machines to process outgoing campus mail
• Reference postage charts to record proper postage for departmental chargebacks.

20% - Compares identifying information and counts, weighs ormeasure items outgoing or incoming shipments to verify informationagainst bills of lading, invoices, packing slips, address labelsand other records

• Process packages with Computerized shipping software for allcouriers
• Prepare customs forms for international packages
• Use mailing lists to process multi-package postage
• Run reports from shipping software for monthly billing

15% - Troubleshoots shipping issues and customer complaints

• Process notifications and assist in customer communications for delivery and pick ups
• Investigate and troubleshoot lost or misdirected mailitems.
• Check group email to help customers find packages and answer questions