Call Taker - ComTrans

BASIC FUNCTION

Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. Com Trans is a safety sensitive company.

Job description(s) are subject to change based on business necessity

Regular, Full-time, $20.00 per hour/non-exempt

• Education:
  
  High School Graduate or equivalent preferred but not required.
• Age:
  All Com Trans employees must be at least 18 years old
• Experience:
  
  1 year of call center experience preferred
• Work Schedule:
  
  Flexible and able to meet organizational needs.
• Weekends REQUIRED

• Communicate effectively in English, both verbally and in writing
• Be well organized, efficient and able to prioritize duties
• Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems
• Provide a high level of customer service to both internal and external customers
• Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct
• Be detailed oriented with a high level of accuracy
• Deescalate situations effectively
• Work independently
• Work well with others
• Be a strong team player
• Use sound judgment; make timely decisions and solve problems
• Possess exceptional follow-up skills
• Work well under pressure

• Answer incoming calls
• Utilize order system, enter client orders accurately
• Provide customer with trip details and confirmation number
• Ensure the customers experience is responsive and professional at all times
• Conduct self audits to ensure a high level of data entry accuracy
• Participate in work groups to brainstorm improvements in efficiencies
• Reach call and data entry goals as set by Manager/Call Center Supervisor
• Adhere to work schedule

This position reports to the Call Center Supervisor

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.