Service Sales Coordinator

About Us

Celebrating over a century of excellence, JH Kelly is a fourth-generation, family-owned construction powerhouse known for tackling complex commercial and heavy industrial projects. With offices in Vancouver, Longview, Seattle, Bellingham, WA, and Milwaukie, OR, we’re an industry leader fueled by an award-winning team committed to safety, quality, and a dynamic, tight-knit culture. Learn more about our story at  Check out our job openings at

As a Service Sales Coordinator, you’ll serve as the operational control center for all service sales revenue—including private customers, preventative maintenance agreements (PMAs), and municipal & public-sector contracts—ensuring every opportunity, renewal, bid, and contract is tracked, documented, and executed on time. You’ll eliminate missed renewals, lost bids, stalled quotes, expired contracts, and unclear ownership, acting as the guardian of recurring revenue, especially in high‑stakes municipal, city, county, school district, utility, transit, and port authority contracts.

Pay Range: $23–$30 per hour (DOE), FLSA non‑exempt (overtime eligible).

• Pipeline & Opportunity Management
  • Own the CRM (including Build Ops) as the single source of truth; manage and maintain the pipeline of all opportunities, including leads, quotes, proposals, service agreements, PMAs, and municipal/public‑sector contracts.
  • Enforce stage discipline and required documentation for every opportunity; track status and provide regular updates to customers, sales reps, and management.
  • Track every service quote, repair proposal, PMA renewal, municipal bid, or RFP from release through submission, clarifications, award, or loss—ensuring no opportunity goes “silent.”
• Maintain a master calendar of all municipal and public‑sector service contracts (city, county, school district, utility, transit authority, port authority), including start/end dates, extension options, re‑bid timelines, and RFP release windows.
• Build and coordinate complete renewal and rebid packages, including pricing templates, scope of work, service history, compliance documents, insurance, bonding, and certifications.
• Drive internal collaboration and deadlines among sales, operations, estimating, legal/compliance teams to ensure timely, compliant submissions—no rushed or late bids.
• Customer & Team Coordination
  • Serve as the primary point of contact for customers throughout the preventative maintenance renewal process, ensuring clear communication and proactive follow‑ups.
  • Track sales rep activity on assigned municipal accounts, including engagement with decision makers and follow‑up on bids/renewals; escape missed deadlines, stalled bids, or lack of activity.
  • Facilitate collaboration between marketing and sales teams by utilizing tools such as Zoom Info to support lead generation and customer outreach efforts.
• Reporting & Visibility
  • Provide leadership with visibility through reports and forecasts, including 90‑day municipal renewal and rebid forecast, bid win/loss ratios, at‑risk public contracts, and private vs. public revenue pipeline.
  • Build and track reports within CRM and Build Ops for regular reporting to management.
• Assist the sales team with data entry, proposal writing, and updating estimation standards within CRM+.
• Update processes, procedures, spreadsheets, and proposal documents as needed.
• Adhere to established policies and procedures while contributing insights to enhance processes related to preventative maintenance and service sales.
• Support continuous improvement initiatives by identifying efficiency opportunities and fostering a culture of safety and compliance.
• Perform other duties as assigned to support departmental goals and objectives.

This role is measured…