L2 Desktop Technician

Overview

Compucom Staffing’s Level 2 Support Technician will provide end‑user support onsite in Minden, LA, as part of a long‑term contract. You will assist clients with hardware, software, mobile devices, printers, RF scanners, and access points, along with participating in planning, inventory, and disaster recovery activities.

• Deliver deskside service for laptop/desktop related hardware/software break‑fix incidents.
• Deploy, configure, and support mobile devices, printers, RF scanners, and productivity software for internal users.
• Assist with configuration, installation, patch updates, and hardware replacements for desktops.
• Provide support for PC‑grade UPS.
• Support smart‑hands tasks related to access points and switches as per SOP.
• Assist client IT team with network and infrastructure projects, including hardware and systems administration.
• Participate in maintenance, upgrade, inventory and risk assessment, and disaster recovery meetings.
• Take appropriate action for non‑compliance with security requirements.
• Asset tagging and updating asset database per SOP.

• Experience with Windows 10/11 and ticketing (preferably Service Now).
• Excellent communication and interpersonal skills.
• Manufacturing or supply‑chain environment experience a plus.
• Day shift schedule, willing to work overtime and some after‑hours.
• Physical ability to lift up to 25 lbs alone or 50 lbs with a partner; walk/sit/stand/crawl/kneel for extended periods.

$27.00 – $30.00 per hour, subject to local minimum wage and other factors.

Comprehensive benefit package including medical, dental, vision, life, AD&D, disability, EAP, paid holidays (up to 6 days), paid time off (minimum 10 days), paid parental leave (minimum 10 days), 401(k), and FSA/HSA pre‑tax benefits.

Compucom Staffing is an Equal Opportunity Employer. We consider all qualified applicants, including those with criminal histories, in accordance with state and local laws.

Candidates must be authorized to work in the United States without the need for current or future sponsor.

• Arizona:
  The company maintains a smoke‑free workplace.
• California:
  Review the California Consumer Privacy Act Notice.
• Maryland:
  No employer may require a lie detector test.
• Massachusetts:
  No employer may administer a lie detector test.
• Rhode Island:
  Coverage under state workers’ compensation law.