Collections Specialist

Description We are looking for a Collections Specialist to support accounts receivable performance for a retail organization in Bloomington, Minnesota. This role focuses on recovering outstanding balances, researching account concerns, and helping maintain accurate customer financial records. The ideal candidate will work cross-functionally with internal teams to reduce aging balances, strengthen cash flow, and support sound credit decisions.

Responsibilities:

- Oversee collection efforts for a designated group of customer accounts and follow up on overdue balances in a timely, detail-oriented manner.

- Research billing questions, short payments, and account discrepancies to identify root causes and bring issues to resolution.

- Reconcile customer accounts to confirm that balances, credits, and payment activity are accurate and up to date.

- Review payment behavior and account activity to spot trends that may indicate elevated credit or collection risk.

- Maintain organized records of customer credit history, correspondence, and supporting documentation for account actions.

- Collaborate with sales, operations, and accounting partners to remove payment barriers and improve recovery results.

- Raise concerns related to delinquent accounts or potential write-off exposure and recommend next steps to leadership.

- Assist with entry-level credit analysis by collecting customer information, preparing review materials, and supporting account evaluations.

- Contribute to accounts receivable objectives by helping reduce past-due balances and improve overall portfolio performance. Requirements - Experience in commercial collections, accounts receivable, or a closely related finance support role.

- Working knowledge of collection practices, billing follow-up, and dispute resolution processes.

- Ability to reconcile account activity and identify payment variances or outstanding issues.

- Strong written and verbal communication skills for interacting with customers and internal stakeholders.

- Proficiency in maintaining accurate documentation and managing multiple accounts with attention to detail.

- Analytical skills to recognize payment trends and assess potential account risk.

- Ability to work collaboratively across departments to support timely collections and account resolution.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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