Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable performance for a retail organization in Bloomington, Minnesota. This role focuses on recovering outstanding balances, researching account concerns, and helping maintain accurate customer financial records. The ideal candidate will work cross-functionally with internal teams to reduce aging balances, strengthen cash flow, and support sound credit decisions.

Responsibilities:

• Oversee collection efforts for a designated group of customer accounts and follow up on overdue balances in a timely, detail-oriented manner.
• Research billing questions, short payments, and account discrepancies to identify root causes and bring issues to resolution.
• Reconcile customer accounts to confirm that balances, credits, and payment activity are accurate and up to date.
• Review payment behavior and account activity to spot trends that may indicate elevated credit or collection risk.
• Maintain organized records of customer credit history, correspondence, and supporting documentation for account actions.
• Collaborate with sales, operations, and accounting partners to remove payment barriers and improve recovery results.
• Raise concerns related to delinquent accounts or potential write-off exposure and recommend next steps to leadership.
• Assist with entry-level credit analysis by collecting customer information, preparing review materials, and supporting account evaluations.
• Contribute to accounts receivable objectives by helping reduce past-due balances and improve overall portfolio performance.