Circulation Assistant

About the Job

Responsibilities:

35% Circulation Desk Operation and Department Management Assistance:
Supervise and maintain the routine operation of the Circulation Desk. Open and manage the library Circulation and Reserves desk during scheduled times. Staff the Circulation Desk for ten to fifteen hours per week during designated times, and other times as needed for coverage. Respond to user inquiries pertaining to Law Library services and policies, including monitoring the Circulation Departmental email account.

Independently determine how to appropriately direct patrons to the library services, areas of the collection, and/or other departments as appropriate. Supervise and maintain study room reservations page. Respond to reserve collection requests. Manage course reserves when the designated Library Assistant for Course Reserves is absent. Respond to patron concerns regarding situations affecting the safety, security, and usability of the Law Library.

Promptly resolve customer service problems and communicate concerns to other Law Library staff as appropriate. Instruct and assist users in the operation of reference computers, photocopiers, microfilm/fiche reader/printer and other equipment as needed. Maintain department operations and respond to patron inquiries in the absence of the Collections Space Manager. Manage patron statistics information and conduct periodical patron counts.

35% Departmental Student Employee Management:
Hire, train, and supervise library Circulation Desk student employees in consultation with the Access Services Librarian and the Collections Space Manager. Manage student employee scheduling, organize workflow, and oversee staffing of the Circulation Desk. Design, implement, and execute the training/orientation program for student employees. Maintain and update Circulation Desk procedure manuals. Instill the importance of very strong customer service attitudes upon student employees and act as a model of excellent service.

Conduct performance reviews with Circulation Department student employees and, in consultation with the Collections Space Manager, make recommendations for promotion of student employees. Responsible for taking appropriate disciplinary action or terminating student assistants, in consultation with the Access Services Librarian.

15% Looseleaf Collection Management:
Responsible for administration and management of the looseleaf collection. Coordinate with the Acquisitions Department regarding missing materials and ordering updated materials. Prioritize filing, organization, and distribution of looseleaf periodicals. Personally handle and respond to issues associated with foreign language and problematic sets. Train and supervise staff and student employees in filing looseleaf supplements, emphasizing the importance of accuracy and efficiency.

10% Library Communications and Events:
Maintain Circulation Department bulletin board which advertises new materials and library announcements. Collaborate with the Access Services Librarian on other library marketing and communications as requested. Manage displays of faculty publications. Plan Law Library-hosted events in collaboration with the Access Services Librarian. Oversee and facilitate decorations, setup, and cleanup of events with help of other library staff and student assistants.

5% Other Duties:
Assist with shelving collections in the Riesenfeld Rare Books Center and other duties and projects as assigned.

Qualifications

Minimum/Essential

Qualifications:

* High School diploma/GED

* Three years relevant library experience. College education can be substituted for experience on a year-for-year basis up to one year.

* Relevant supervisory experience

* Relevant customer service experience

* Must be able to lift 30 pounds and push/pull 50 pounds.

Preferred Qualifications:

* Experience working in an academic law library

* Demonstrated commitment to a very strong service philosophy

* Demonstrated very strong communication, marketing, and problem-solving skills

* Demonstrated ability to work well in a large organization and across departmental lines

* Experience with management of legal materials, including looseleaf services

* Demonstrated ability to take initiative and independently prioritize multiple and competing work assignments

* Demonstrated ability to maintain established work standards and procedures, as well as adapt easily to procedural changes

* Knowledge of legal bibliographic and citation formats

Pay and Benefits

Pay Range: $57,387.20 - $67,204.80; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type:
Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

* Competitive wages, paid holidays, and generous time off

* Continuous learning opportunities through professional training and degree-seeking programs supported by the…