Medical Support Assistant; Advanced - Physical Medicine and Rehabilitation

Position: Medical Support Assistant (Advanced) - Physical Medicine and Rehabilitation
The incumbent is either an integral part of a large Physical Medicine and Rehabilitation (PM&R) Department or the Rehabilitation and Extended Care Department within the Minneapolis VAHCS. This is a Complexity Level 1 Facility. S/he performs administrative support work in connection with the care and treatment given to patients in the Rec and/or PM&R Department.

Major Duties:

* Sets and adjusts short-term priorities. Assures timely accomplishment of the workload.

* Performs a variety of administrative functions which support clinic/program operations including but not limited receiving/relaying incoming and outgoing telephone messages, receiving and directing patients and visitors, answering routine inquiries, scheduling appointments, managing consults, and maintaining supplies.

* Promotes team building and improves business practices.

* Collects and compiles information as needed to carry out the work of the clinic, program or department.

* Follows established clinic and appointment scheduling business rules including but not limited to consultations, scheduling, electronic wait lists, recall reminder, encounter action required reports, insurance capture, Audio Care, and missed opportunities.

* Routinely and timely shares pertinent information.

* Routinely accepts other ideas and integrates appropriate ones into practice.

* Routinely uses email communication as well as verbal communication in an appropriate manner.

* Refers all questions requiring immediate medical attention to appropriate health care team member.

* Fields and resolves customer complaints. Refers more serious unresolved complaints to a higher-level supervisor

Work Schedule:

Administrative Days

Pay:
Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 000000