Assistant Director of Admission Operations

Overview and Responsibilities

Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition's quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth.

We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence.

Job Summary

This position is responsible for leading the operational functions of the Office of Admission for the Schools of Graduate and Professional Programs in Minneapolis. This includes the oversight of document processing, records updates, quality assurance and control efforts, and customer service.

Salary Range: $50,000 - $55,000

Main

Duties & Responsibilities

CRM and Database Management

* Monitor, process, and provide quality assurance to admission records in the Customer Relationship Management (CRM) and Student Information System (SIS) systems.

* Create and maintain recurring CRM/SIS reports to support workflow efficiency, data accuracy, quality control, and issue resolution.

* Track and manage pre-admit and conditional-admit student requirements to ensure timely updates to student records.

* Coordinate with campus partners to ensure accurate record handoffs and update CRM records as needed.

* Develop, document, and continuously improve training materials and operational procedures; revise existing resources based on evaluation and feedback.

Admission Processing Management

* Oversee the workflow of application document processing and file completion from a prospective student's submitted application to acceptance to the University.

* Manage relationships with third-party providers for transcripts and application documents.

* Support final application review processes for doctoral and other selective-admission programs, as assigned

* Serve as escalation/back-up support for transcript evaluations, complex record issues, and cases requiring elevated system access.

* Ensure compliance with admissions policies, procedures, and best practices; identify and address process gaps.

* Act as a liaison between the Office of Admission and university departments.

Front Desk and Processing Staff Management

* Hire, train, schedule, and supervise Front Desk Reception staff processing staff, and international admission student workers.

* Provide onboarding, cross-training, and ongoing professional development in customer service, transcript processing, electronic workflows, emergency procedures, and conflict resolution.

* Lead staff meetings and foster a collaborative, service-oriented team culture.

* Monitor and maintain office supply inventory; place orders and coordinate replenishment as needed.

Other

Duties & Responsibilities

Student Events and Experiences

* Provide front desk coverage and assistance for prospective student walk-ins as needed.

* Maintain a working knowledge of university services and academic programs to deliver accurate, front-line customer support and appropriate referrals.

* Collaborate with the graduate admission team to support recruitment events and related logistics.

Other Duties

* Assist and contribute to special admission projects.

* Able to work some evening and weekend hours if necessary (graduation, open house, etc.)

* Perform other duties, as assigned.

Qualifications

Experience and Education Requirements

* A Bachelor's degree is required, or an Associate's degree with at least three years managerial experience is required.

* Three years of higher education-related experience required, preferably in admissions or student services; or a related business processing role.

* Experience with Salesforce Customer Relationship Management…