Front Desk​/General Clerk

Seeking a candidate to provide resource management and administrative services to support Agency mission objectives. USDA business site located in Minneapolis is looking to acquire a full-time general clerk for front desk services.

• Screen visitors and guests by viewing USDA badge identification before granting office access, or by reviewing government furnished lists of expected guests if USDA badge access is unavailable.
• Welcome guests and visitors as they enter the office, providing a friendly and professional impression and clear verbal communication.
• Direct guests and visitors to sign in and sign out to maintain building onsite accountability; issue and track visitor passes.
• Issue and track elevator cards.
• Assign lockers to staff or replace locker batteries as necessary; reset locker codes as necessary.
• Direct screened guests to the appropriate department, conference, and meeting room.
• Retrieve packages and boxes left outside of the front office doors; sign for packages if mailroom staff are unavailable.
• Route calls or onsite personnel to appropriate USDA personnel member.
• Use a government laptop in accordance with federal information technology rules for official government work, including reviewing and responding to email inquiries.
• Lift packages weighing 25 lbs or less.
• Provide excellent customer service with a friendly demeanor and positive experience for visitors.
• Present a professional demeanor, appearance and manner.
• Keep the front desk neat and organized, aiding in creating a warm environment.
• Update all Minneapolis email addresses and phone number listing as necessary.
• Ensure emergency binders are updated quarterly.
• Coordinate meeting room reservations and room configurations as needed.
• Restock the mailroom supplies monthly, restock wipes in open office areas as needed.
• Provide a requested supply list to the BOD quarterly to replenish supply cabinet.
• Monitor the Minneapolis Facilities email box and route to the appropriate BOD member to address the email.
• Answer the front desk phone and route to the appropriate USDA point of contact.
• Initiate the Informa Cast announcement system in case of an emergency.
• Replace presidential portraits at the front desk as needed.
• Forward building wide email events to the Minneapolis email group as needed.
• Update digital signage displays as needed.

• High School Diploma
• Ability to follow specific, detailed instructions.
• Skill in the use of office equipment (phone, computer, etc.).
• Physical ability to lift packages that weigh 25 lbs or less.
• Ability to communicate verbally and in writing.

• Medical, dental, vision coverage
• Long Term Disability, Life Insurance, Short Term Disability
• Paid time off and paid holidays
• Flexible Spending Account and Health Savings Account
• Health advocates and employee assistance program
• Tuition assistance program
• 401(k) plan
• Fun and enthusiastic work environment promoting work/life balance