Data Entry Clerk II

Job order - J - Permanent Full Time

Title Data Entry Clerk II

Category Administration

City Minneapolis, Minnesota, United States

CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience working with customers in a front‑facing capacity, and have the ability to work as a team in a fast‑paced environment.

• Operate various equipment for high‑speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will‑Call counters:
  • At the Information Station, ensure appointment is scheduled.
  • Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication.
  • Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant, distribute completed batches to the Cashier’s Office, verify all completed transactions, and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet‑and‑greet,” set‑up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including:
  Return to Sender (RTS), Rewrites and Re‑issues, and re‑batch into the system.

• High school diploma or GED.
• Three years of general office experience with varied clerical steps such as coding, filing documents, posting individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts.
• Two years of experience utilizing a variety of office software, specifically Microsoft Office.
• Capable of performing tasks while maintaining a high level of accuracy.
• Ability to work in one place and traverse the office on a continuing basis.
• Must maintain constant awareness of all aspects of internal and external security.
• Ability to successfully complete the CGI Background Investigation, including 50 State Criminal, Education, and Employment checks. A Credit and/or Driving Records check may be conducted if required by the contract for continued employment.
• U.S. citizenship and an ability to obtain an MRPT clearance (required due to the nature of the government contract requirements and/or clearance requirements).
• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing; candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Hourly Rate: $20.50/hour, plus $5.09/hour toward benefits.

CGI Federal is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

• Share Purchase Plan (SPP) – company matches dollar‑for‑dollar contributions up to a maximum for their job category.
• 401(k) Plan and Profit Participation.
• Paid Time Off (PTO).
• Paid Federal Holidays.
• Health & Welfare Benefits.
• Secure Building and gated parking.
• Near Public Transportation.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age,…