Field Support Representative

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in‑house talent pool that provides replacement and/or short‑term administrative services in place of Office Service Reps and others who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties as assigned).

NOTE:

This position requires heavy travel (up to 75 %) and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

• Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter‑office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items (e.g., Fed Ex, UPS) to meet client and vendor deadlines.
• Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner, securing necessary signatures and documentation to confirm delivery.

• Organize and distribute supplies to client; verify and log orders upon delivery; monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
• Handle items for distribution to a segment of or all client employees, affiliates, dealers, etc.
• Estimate runtime on small to medium photocopy jobs; check all copies for quality and accuracy; produce bound copies when requested; deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles; keep complete and accurate logs of incoming and outgoing facsimiles; generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
• May possibly perform any of the following functions at the direction of the Site Manager: set up and maintain client kitchen areas and conference rooms, order food and make coffee; provide reception work such as answering telephones, taking messages and greeting visitors; move boxes, supplies or furniture; replace light bulbs; perform document scanning; prepare outgoing items for shipping; undertake additional responsibilities that other employees at that site do not perform;
  
  prepare reports to measure productivity and prepare billing charges.

• High school diploma or equivalent.
• 1‑3 years’ experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighting, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Contacts may occasionally be outside own department; involve the exchange of information or data requiring some explanation or interpretation.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime &…